- Report: #1002104
Complaint Review: Billy Bob's Bedrooms
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| Billy Bob's Bedrooms 7350 Tezel Road #102
San Antonio, Texas United States of America |
|
Billy Bob's Bedrooms Furnish SA Insists on your keeping damaged inventory! San Antonio, Texas
*Consumer Comment: Billy Bobs Bedrooms furnish SA San Antonio Home Furnishings
*REBUTTAL Owner of company: Furnish SA service
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On 20 September, I went into Billy Bob's Bedrooms to purchase a full size bookcase bed for my youngest daughter. I was told there were plenty in stock in the warehouse and I should have it in approximately 2 weeks. The bed was finally delivered on 17 Oct. (Nearly a month later!) When it was delivered, I paid for the men to put it together. The bookcase/headboard part of the bed was damaged. They stated on the form that needed to be signed stating they delivered it that they would replace the damaged head board and that it would take "approximately 2 weeks" for the replacement to come. I have heard NOTHING from this company since 17 October. (Today is 23 January 2013) They have had over 3 months to order and replace this damaged piece of the bed which they said they would on the paper that was initialed and signed when they delivered. Now, when I call on 23 January 2013, they want to send out a technician to "fix it". This is ridiculous! This company was hoping they would just get off with doing nothing. I explained to "Amber" on the phone that I don't want a jacked up "fix" on a particle board bed. I paid for a new one and I want a new one. They even did a shoddy job putting it together, but now this is just insulting.
It is unacceptable to expect me to keep a damaged piece of furniture after I was already promised a replacement. They guys that set it up were so confident I was getting a replacement that they didn't even attach it to the bed.
DO NOT BUY FROM THEM-THEY ARE DIRT CHEAP FOR A REASON!!!!! Pay the extra money and get the service and product you deserve!
I'll add an update after the "technician" come out. I'll also post before and after pictures. This should be good. *SARCASM*
It is unacceptable to expect me to keep a damaged piece of furniture after I was already promised a replacement. They guys that set it up were so confident I was getting a replacement that they didn't even attach it to the bed.
DO NOT BUY FROM THEM-THEY ARE DIRT CHEAP FOR A REASON!!!!! Pay the extra money and get the service and product you deserve!
I'll add an update after the "technician" come out. I'll also post before and after pictures. This should be good. *SARCASM*
This report was posted on Ripoff Report on 01/23/2013 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Billy-Bobs-Bedrooms/San-Antonio-Texas-78250/Billy-Bobs-Bedrooms-Furnish-SA-Insists-on-your-keeping-damaged-inventory-San-Antonio-T-1002104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Billy Bobs Bedrooms furnish SA San Antonio Home Furnishings
AUTHOR: Tina - ()
SUBMITTED: Wednesday, April 10, 2013
Liz,
I sympathize with your experience. I'm curious to find out how your horrible experience worked out. I too have had an extremely bad experience with this rinky dink little company.
What caught my eye was the advertisement of Ashley Furniture. I have always bought Ashley Furniture and am new to San Antonio. Welcome to San Antonio!
My experience is very similar to yours. I bought a bedroom set and paid for delivery. When the items were delivered we opened the boxes to put the furniture together and the dresser was damaged. Also, the railing brackets were installed incorrectly. So, we immediately called the store and notified the sales rep who informed us that they would re-order the furniture and to keep the furniture until the new ones come in and they would deliver them and pick up the damaged goods.
Same experience as everyone else. After you pay in full, the receipt is given with a disclosure stating their no refund all sales are final policy. Nothing is posted in the store to inform you and they don't tell you before hand that they have this policy. This should've been a red flag because any reputable company honors the products that are sold. Needless to say, after arguing with the owner, he tells me he'll look into it. Then, we're forced to deal with one of his salesman who can't say anything with out talking to the owner. The salesman reorders the furniture and tells us it will be here in two weeks and it will be delivered and they'll pick up they're damaged product.
Now, that the furniture is in (keep in mind, they don't have the decency to contact us) they tell us we made an agreement to go pick up our furniture and deliver his damaged goods. Who would do that? Ridiculous! This guy is a liar and a scammer. He has no business representing the Ashley Furniture name!
DO NOT buy from this store! You will regret it!
Tina
This guy has a lot of nerve! So, the rebuttal he's referring to about envious business owners is ridiculous.
I sympathize with your experience. I'm curious to find out how your horrible experience worked out. I too have had an extremely bad experience with this rinky dink little company.
What caught my eye was the advertisement of Ashley Furniture. I have always bought Ashley Furniture and am new to San Antonio. Welcome to San Antonio!
My experience is very similar to yours. I bought a bedroom set and paid for delivery. When the items were delivered we opened the boxes to put the furniture together and the dresser was damaged. Also, the railing brackets were installed incorrectly. So, we immediately called the store and notified the sales rep who informed us that they would re-order the furniture and to keep the furniture until the new ones come in and they would deliver them and pick up the damaged goods.
Same experience as everyone else. After you pay in full, the receipt is given with a disclosure stating their no refund all sales are final policy. Nothing is posted in the store to inform you and they don't tell you before hand that they have this policy. This should've been a red flag because any reputable company honors the products that are sold. Needless to say, after arguing with the owner, he tells me he'll look into it. Then, we're forced to deal with one of his salesman who can't say anything with out talking to the owner. The salesman reorders the furniture and tells us it will be here in two weeks and it will be delivered and they'll pick up they're damaged product.
Now, that the furniture is in (keep in mind, they don't have the decency to contact us) they tell us we made an agreement to go pick up our furniture and deliver his damaged goods. Who would do that? Ridiculous! This guy is a liar and a scammer. He has no business representing the Ashley Furniture name!
DO NOT buy from this store! You will regret it!
Tina
This guy has a lot of nerve! So, the rebuttal he's referring to about envious business owners is ridiculous.
Respond to this report!
What's this? #2 REBUTTAL Owner of company
Furnish SA service
AUTHOR: FurnishSA - (United States of America)
SUBMITTED: Wednesday, February 20, 2013
If you are real, and not one of our many competitors posting bad stories because they cannot compete with our prices, please contact the showroom at 210-305-2500.
Hours are 10am-8pm M-Sa and 12pm-6pm Sunday.
We will verify your claim and resolve it quickly and completely.
Hours are 10am-8pm M-Sa and 12pm-6pm Sunday.
We will verify your claim and resolve it quickly and completely.
Respond to this report!
What's this? 
