My Son is a hard working 23 year old student living on his own in the Biltmore Square Condos at 16th Street and Colter in Phoenix Arizona.
Sometime during the night on July 3, 2007 his vehicle was towed from his assigned parking spot that he had been parking in for almost one year! At first he had no idea what had happened to his vehicle as he was not given any kind of notice, nor had he ever had any probems with parking in the past year. After investigation he found it had been towed to a lot on the West side of town and he would have to pay $200 CASH to get it back.
The next day he inquired as to why his vehicle had been towed and was told by Premier Patrol (the security co.) that the authorization given to tow stated "vehicle not registered to this spot." Now mind you he had been parking the same vehicle, with the same plates, with the correct parking sticker, in the same place for almost one year! Wendy from Premier Patrol told me in a phone conversation, that all my Son had to do was take the sticker in to the manager, Susan Meyer, at the office at Biltmore Square and his $200 would be returned.
The Security Company, Premmier Patrol, blames the Condo Association, Biltmore Condominium Association (Rossmar & Graham) and the Condo Association Board Manager, Susan Meyer, refuses to give my Son the $200.00 back stating that the Board decided his sticker looked "too new" and therefore it could not have been in the window. They also claim that the Security Company spoke to him at work, however the number they claim they called is an old number and he doesn't work there any more and no one with the same name does.
The parking garage at Biltmore Square is covered. He works where he has covered parking. The sticker is very seldom exposed. The statement that the "sticker looked too new" is ridiculous! That is the extent of their proof for denying responsibility.
I have done some investigating and found that there are ongoing problems of this type at the Biltmore Square Condos. Real Estate Agents I have talked to have complained about the unprofessional management and the lack of cooperation. I experienced first hand the most unprofessional conduct I have ever experienced dealing with Susan Meyer. I attempted a polite conversation with her which became ugly and unprofessional in less then 60 seconds. She was rude and uncooperative.
I would tell anyone who was thinking of living at Biltmore Square, DON'T!!!!! It appears to be a nice place, but it isn't. There are other problems with the building that do not pertain to this incident as well.
As for my Son, well he is moving. This was "the icing on the cake" for his decision to move.
Two hundred dollars may not seem like much to some, but to a college student, it is a big deal, especially when he did NOTHING WRONG!
Cave Creek, Arizona