- Report: #850891
Complaint Review: Bio-Safe One Safe Septic Solution
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| Bio-Safe One Safe Septic Solution 1710 1st Avenue #221 New York, NY 10128
New York, New York United States of America |
|
Bio-Safe One Safe Septic Solution ......Worse customer service I ever experienced.....Would not recommend this company to anyone...... New York, New York
*Consumer Comment: similar experience
*Author of original report: originalpost written in error, problem fixed with bio-safe one
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We purchased over $4000.00 worth of products from Bio-Safe One Septic Solutions on January 12.2012, because we were having leaching field problems. We received the product and contacted Chris and he started us on our way. We are now 3/4 of the way done with the treatment plan he set us up with and are seeing no improvement.
We contacted Bio-Safe and at this stage of the treatment they decided to ask what we are using for household products, because we must be doing something wrong. They are now treating us like it is all our fault that their product is not working. They are now asking for MSDS information on products being used in the house.
Every time we contacted Chris about the next steps to take, he treated us like it was the first time he had ever talked to us. It seemed like they were not keeping track of the progess of our case.
As the blame game continued I called and mentioned calling the Better Business Bureau and the woman hung up on me. I immediately called back and I was quickly sent to voice mail. I called again and Chris answered, he said he was in a meeting and there was no one there who could talk to me and didn't appriciate being threatened by the Better Business Bureau, and there is nothing else he can do for us until he receives the MSDS on a particular product.
So we now have rest of his product sitting at our house not knowing how to continue.
I am totally shocked at how bad their customer service is now that we have purchased their product. They were so pleasant before we purchased it.
We contacted Bio-Safe and at this stage of the treatment they decided to ask what we are using for household products, because we must be doing something wrong. They are now treating us like it is all our fault that their product is not working. They are now asking for MSDS information on products being used in the house.
Every time we contacted Chris about the next steps to take, he treated us like it was the first time he had ever talked to us. It seemed like they were not keeping track of the progess of our case.
As the blame game continued I called and mentioned calling the Better Business Bureau and the woman hung up on me. I immediately called back and I was quickly sent to voice mail. I called again and Chris answered, he said he was in a meeting and there was no one there who could talk to me and didn't appriciate being threatened by the Better Business Bureau, and there is nothing else he can do for us until he receives the MSDS on a particular product.
So we now have rest of his product sitting at our house not knowing how to continue.
I am totally shocked at how bad their customer service is now that we have purchased their product. They were so pleasant before we purchased it.
This report was posted on Ripoff Report on 03/08/2012 06:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bio-Safe-One-Safe-Septic-Solution/New-York-New-York-10128/Bio-Safe-One-Safe-Septic-Solution-Worse-customer-service-I-ever-experiencedWou-850891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
similar experience
AUTHOR: Teddy B. - (United States of America)
SUBMITTED: Monday, February 18, 2013
FYI, when in my case, the product was not working (also over $4000), I started sending emails to Bio Safe One with a number of questions related to their web site and the product. These questions were polite, logical and, supported by
information from Christopher Jorgensen's site plus legal documents published on the Internet. First, my questions were labelled by Mr. Christopher Jorgensen as: "annoying accusations", "borderline harassment", "your fantasy", "obnoxious email's ", etc. After that, I have received the following email. I am the attorney for Bio-Safe One, Inc. Please be advised that you are directed to CEASE and DESIST from any further communications with Bio-Safe One, Inc., its officers, representatives, or employees Please be further advised that any further communication with Bio-Safe One, Inc., its officers, representatives, or employees will result in appropriate legal action to protect the interests of my client. This legal action may seek compensatory and punitive damages, accrued interest, attorney's fees, and costs and disbursements, in addition to injunctive relief. Please be guided accordingly.
Sincerely,
, Anthony . Wilger.
I wonder if Ms. Burdick has received a similar threat from Att. Wilger. In summary, to my experience, Biosafeone is an Internet store making profit by generating a false "I am a manufacturer" image and, by intimidation.
(((REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
information from Christopher Jorgensen's site plus legal documents published on the Internet. First, my questions were labelled by Mr. Christopher Jorgensen as: "annoying accusations", "borderline harassment", "your fantasy", "obnoxious email's ", etc. After that, I have received the following email. I am the attorney for Bio-Safe One, Inc. Please be advised that you are directed to CEASE and DESIST from any further communications with Bio-Safe One, Inc., its officers, representatives, or employees Please be further advised that any further communication with Bio-Safe One, Inc., its officers, representatives, or employees will result in appropriate legal action to protect the interests of my client. This legal action may seek compensatory and punitive damages, accrued interest, attorney's fees, and costs and disbursements, in addition to injunctive relief. Please be guided accordingly.
Sincerely,
, Anthony . Wilger.
I wonder if Ms. Burdick has received a similar threat from Att. Wilger. In summary, to my experience, Biosafeone is an Internet store making profit by generating a false "I am a manufacturer" image and, by intimidation.
(((REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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What's this? #2 Author of original report
originalpost written in error, problem fixed with bio-safe one
AUTHOR: Jeffrey & Sandra Burdick - (United States of America)
SUBMITTED: Friday, March 09, 2012
This is Sandra Burdick, the one who wrote this post. I misunderstood Bio-safe's intentions, they are a good company with good intentions and a good product, so this post was written in error and misunderstandings. This is not fair to Bio-safe or me and I regret writing the original post... Please remove the original post as soon as possible for it was a mistake.
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