- Report: #1028777
Report - Rebuttal - Arbitrate
Complaint Review: Birch Communications
Birch Communications4885 Riverside Dr. #304 Macon, Georgia United States of America
Birch Communications Birch $550.00 fee for cancelling service when no contract existed Macon, Georgia
*UPDATE Employee: Birch Communications Response to Macon, Ga.
In January we requested a move order to move our existing package to the new address. I told the representative that I wish to move our service exactly as it was. I did not wish to enter a new contract nor did I agree to enter into a new contract. At that time we was no longer involved in a contract. After Birch was not able to complete the order in a timely manner, we where left with no other option but to change providers. In March 2013 I contacted Birch to cancel our service.
In March 2013 we received a letter stating that our company owed a early termination fee of $550.00.
I have spoken with customer service and they were no help in resolving issue.I strongley strongley recommend that you do not use this company. Their customer service is terrible and their business practices very unethical in my opinion.
This report was posted on Ripoff Report on 03/14/2013 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Birch-Communications/Macon-Georgia-31210/Birch-Communications-Birch-55000-fee-for-cancelling-service-when-no-contract-existed-Mac-1028777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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