• Report: #912821

Complaint Review: Birch Communications

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  • Submitted: Mon, July 16, 2012
  • Updated: Fri, December 07, 2012

  • Reported By: Robbie — Dyersburg Tennessee United States of America
Birch Communications
4885 Riverside Dr Ste 304 Macon, Georgia United States of America

Birch Communications Birch Comm Does not hold true to contract! Cannot provide satisfactory service on serv ice they do not own! Macon, Georgia

*Author of original report: Company contacted me

*UPDATE Employee: Please e-mail me

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I was called by a Birch Communication representative almost 2 years ago and after discussing the savings my business would save, decided to change from AT&T to them. I have had numerous internet connection issues which have caused me to (even though I still have to pay the internet fees) to not use the net at work. I lost service on July 5th, 2012 and made my first call around noon. After 21 calls and 4 days later, they were finally able to restore my service. This was due to the fact that they "piggy back" the service from AT&T and have to wait on AT&T to fix the line. AT&T does not prioritize this service because they do not have the contract therefore I am put on the "waiting list" behind AT&T's own customers. Due to the loss of my telephone, I had no internet or CREDIT CARD line for my customers. As my business conducts over 80% business on credit card sales, I lost over $1,000 dollars in sales. I am still trying to recoup. I called them and asked if they would cancel my internet service contract (as a good faith service to me for the loss) and they said no!  I was so upset that I asked them when my service could be cut off without a penalty and the MANAGER stated that I MUST call before the 30 days window on contract end or it would automatically renew and WOULD NOT BE CANCELLABLE FOR ANOTHER YEAR!

I firmly want businesses and consumers alike to consider this business for future services as they CANNOT provide the service needed to maintain a business!

This report was posted on Ripoff Report on 07/16/2012 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Birch-Communications/Macon-Georgia-31210/Birch-Communications-Birch-Comm-Does-not-hold-true-to-contract-Cannot-provide-satisfactor-912821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Company contacted me

AUTHOR: Robbie D - (United States of America)

Although I still feel Birch dropped the ball on my situation, they did contact me and give me a $100 credit for my trouble. Ms. Wagner, thank you for going above the call of duty to help a customer. May you have a blessed Christmas and good things are sure to come your way as said in the bible!
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#2 UPDATE Employee

Please e-mail me

AUTHOR: Laura W. - (United States of America)

Hello Robbie:

My name is Laura and I am a Manager in the Marketing Dept. of Birch Communications.  I am sorry to hear about your issue with Birch.  While every phone service company occasionally experiences outages, the circumstances you describe seem quite serious.  Please e-mail me at laura.wagner@birch.com with your contact phone number and/or Birch account number, and I will forward it to our Director of Customer Care.  I would like to see if we could help you with this issue.  Thank you.
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