- Report: #1041877
Report - Rebuttal - Arbitrate
Complaint Review: Birch Communications
Birch Communications4885 Riverside Drive, Internet United States of America
Birch Communications Deceitful claim of entitlement to early termination fee, Internet
*REBUTTAL Owner of company: BIRCH COMMUNICATIONS IS A SCAM!!!!
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So I called & asked them send me a copy of whatever they have showing/proving that I agreed to such terms. They played a recording for me that DID take place where I agreed to certain things. The date of the call was Oct. 27, 2010 and the quote from the call was that I "agree to the terms in Birch's master service agreement for a period of 12 months". Obviously today being April 9, 2013 is far, far in excess of that the term of that agreement. But the lady told me that the master service agreement contains an "automatic renewal clause" and because of that, it is still valid so I terminated early.
So I told her I had never seen that & that the lady who called me on Oct. 27, 2010 had not explained this feature to me (both of which are true) and that this is obviously a deceitful practice....and I asked her to waive it. She said she wouldn't and was very argumentative about it with me. She persisted in trying to convince me I had to pay it so when I told I absolutely was not going to pay it, she said "well then, we have nothing left to discuss on the matter" and that she was going to put that in the customer notes. I told her I expected her to ALSO include in the notes why I objected that the automatic renewal was valid - she said she would, but continued to be argumentative to me and I highly doubt she included it.
I will never, EVER do business with this company again & will spend all my days explaining to everybody I know why they shouldn't either.
This report was posted on Ripoff Report on 04/09/2013 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Birch-Communications/internet/Birch-Communications-Deceitful-claim-of-entitlement-to-early-termination-fee-Internet-1041877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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