• Report: #1168190

Complaint Review: Birch Communications

  • Submitted: Thu, August 07, 2014
  • Updated: Thu, August 07, 2014

  • Reported By: Laura K — Maryland Heights Missouri
Birch Communications
Nationwide USA

Birch Communications Bait & Switch Nationwide Nationwide

*UPDATE Employee: I would like to try to help.

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I was contacted by what I was told was AT&T calling me to offer me a discount on our AT&T bill.  WRONG!  It was Birch and they lied and did not say they were from Birch.  There was a third party female screaming into the phone talking over the voice and I could not hear the questions. They are telling us we are in a three year contract and will have to pay $3000 to get out of the contract for early termination fees!  They played the recording back to me and it most certainly is NOT the conversation I had...they have an male talking to me and there was distintcly a female screaming and telling me when to answer the questions and to just say yes! In speeaking with them today, the customer service representative I spoke with said she is the highest in the company that I can go! Run around, run around. Do not ever believe these people!!!  I will fight to the end.

Laura K.


This report was posted on Ripoff Report on 08/07/2014 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Birch-Communications/nationwide/Birch-Communications-Bait-Switch-Nationwide-Nationwide-1168190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I would like to try to help.

AUTHOR: Tim at Birch - ()

Laura, I am sorry for the trouble you had during our sales process.   I would like to investigate further.  Please contact me directly with your account info and contact information and I will escalate this immediately.

Thank you,

-Tim, Marketing Manager, Birch Communications

tim.phelps@birch.com

816-300-1456

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