• Report: #950389

Complaint Review: Birch

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  • Submitted: Wed, October 03, 2012
  • Updated: Thu, October 04, 2012

  • Reported By: Courtney — Independence Missouri United States of America
Birch
2300 Main Street Kansas City, Missouri United States of America

Birch Tom was the "customer service" manager I sopke with. Screwed over phone sale "contract" I never agreed to Kansas City, Missouri

*UPDATE Employee: Contacting You

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Birch phone company called me to switch my home phone service. I was recovering from knee surgery and heavily medicated and did not realize what I was saying "yes" to. I was NEVER my intention to switch phone companies. As soon As I realized my mistake, I called AT& T and they graciously took care of it.

Then i get a call today from Birch saying we were being charged a $500 fee for "breaching contract"! When I spoke to Tom in Customer Service he was not willing to waive my fee on the presumption that I had made a "verbal contract" as per their sales call.

This is bad business.  

I do not feel that we are obligated to pay this exorbitant charge, especially for a d**n sales call.!!!

This report was posted on Ripoff Report on 10/03/2012 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Birch/Kansas-City-Missouri-64108/Birch-Tom-was-the-customer-service-manager-I-sopke-with-Screwed-over-phone-sale-contra-950389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Contacting You

AUTHOR: Laura W. - (United States of America)

Hello!  I received your e-mail and forwarded it to our Director of Customer Care. I believe a member of her team was trying to reach out to you.  Please let me know if we have not yet reached you. You may reach me at laura.wagner@birch.com.  We would like to address this issue with you and see if we can't find a resolution. Thanks!  
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