- Report: #432433
Report - Rebuttal - Arbitrate
Complaint Review: Birdcages4less.com
Birdcages4less.comwww.birdcages4less.com Internet U.S.A.
Birdcages4less.com defective products, rude, Internet
*UPDATE Employee: This is not our customer
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The guy I called for customer service told me that he has 20+ stitches in his leg from one of their cages. WHAT? They know they're selling products that could potentially harm people and it's alright? Then when someone complains about the sharp edges they basically say "too bad"
When I asked him why they don't say anything on their site about this he says this: "This is the same cage you would have bought in a store, you should have went to the store and looked at it before you bought it.It's not our fault that you can't go out and look at something before you buy it."
This is a very large cage and the shipping costs I would have to pay to get a refund would be close to $200 for a cage I paid $250 for. So they left me in the position where I either pay $200 to get $50 back or just be stuck with a useless cage. I went back to the site to read their customer testimonials to discover that they don't post negative reviews, only good.
After this happened I spoke to quite a few of my "bird friends" and found out that several of them have wrote scathing reviews of them and their services due to similar complaints in poor customer service and a lack of caring when it comes to people being satisfied with their products, but you don't see those letters up there.
I'm not even sure those testimonials are real. Here's an example:
"Please ignore our earlier e-mail of today. Our bird cage just arrived, way earlier than your e-mail predicted it would. Thanks so much."
Antoinette & Michael
What did the first email say? They make it out to sound like the person had a complaint but then the company magically came through in the end and satisfied them completely. It doesn't make sense though. "Our bird cage just arrived, way earlier than your e-mail predicted it would." If they sent a bad email because their cage hadn't arrived yet, then how would they be happy because it showed up way earlier then their email predicted? If it was late , it was late. A couple of my friends had similar problems with these people not shipping their products out when they said they would, then they tried to blame it on UPS. I guess nobody told them that UPS has tracking numbers and keeps track of their packages. One person was told "UPS didn't give us a tracking number."
Here's another example:
The cage arrived at the truck depot on Friday and was delivered today. I just wanted to drop you a quick note to thank you again for the beautiful substitute! It exceeded my expectations. A very heavy, well made cage. Even the seams were beautifully done. My cockatiels are already enjoying their new home."
Bob , CA
It seems he got a substitute cage, they told us they don't do that. They only replace parts. Here I am with a complaint about sharp edges and they just happen to get an email saying that the seams were "beautifully done"? Who looks at seams to check craftsmenship for no reason? It seems like they are trying to cover their own butts on specific topics before people complain so it looks like there is no problem.
I would honestly be willing to be $100 that almost all these testimonials were fabricated by the people at birdcages4less.com to convince people that they're reputable company so they buy their products. I almost forgot to mention that one of my friends bird got caught in one of their cages on a RAZOR sharp edge and practically tore its own wing off trying to get free. When she called the company they told her that she shouldn't have let the bird get stuck there in the first place and she should have blocked the sharp edge with something so the bird couldn't reach it.
I would never recommend this site to anyone who values their birds, their money or have any self-respect. Buy from them if you like, but remember that if anything bad happens with the cage and its their fault , you're on your own.
oak lawn, Illinois
This report was posted on Ripoff Report on 03/09/2009 04:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Birdcages4lesscom/internet/Birdcages4lesscom-defective-products-rude-Internet-432433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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