• Report: #991282

Complaint Review: Birthday in a Box

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  • Submitted: Fri, January 04, 2013
  • Updated: Fri, January 04, 2013

  • Reported By: Tracey — Canton Georgia United States of America
Birthday in a Box
45 Fernwood Edison, NJ 08837 Edison, New Jersey United States of America

Birthday in a Box Birthday in a Box did not back up their guarantee! Edison, New Jersey

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Monday, October 1st
placed an order for birthday supplies for my sons birthday party scheduled on Saturday, October 6th @2pm. 
Guaranteed delivery per www.birthdayinabox.com is Friday, October 5th.

Friday, October 5th
called Birthday in A Box because I wanted to find out what time it would be delivered that day.  I spoke with a rep who explained it had not yet been shipped.  I asked to speak with a supervisor. The supervisor apologized and told me that she would overnight it to me.

Saturday, October 6th called at or around 11am after not receiving the package as promised.  I asked to speak with a supervisor with whom I spoke with the day before immediately.  The same supervisor I spoke with stated that she hand-delivered the box to the shipping warehouse yesterday morning, and it was not shipped.  She apologized again, told me that she would process the refund, and for my inconvenience to keep the merchandise.  She said she would have to process it and
would call me back in an hour with an approval for a refund.

ALL AFTERNOON SATURDAY I spoke with multiple representatives asking for verification that the refund was processed.  I had
to go to party city and spend more money in order to be able to get the decorations and other stuff needed for the party (You would be able to see on my account the party city charge for that day).  I spoke with many representatives that day who would tell me that a supervisor must approve the refund and that I would get a call back in an hour.  This went on for several hours on Saturday (during and after my sons birthday party).  Finally, I gave up.

Sunday, October 7th
They are closed or unable to process refunds because it is Sunday.

Monday, October 8th
Holiday - They are closed or unable to process refunds because it is holiday. 

Tuesday, October 9th
I called and spoke with a number of representatives and supervisors who made the same promises.  I will forward this to the person who processes refunds, and they will call you back in an hour.  I would wait about 2 hours and call back, only to repeat the same process.

Wednesday, October 10th
I called and spoke with a number of representatives and supervisors who made the same promises as yesterday.  I will
forward this to the person who processes refunds, and they will call you back in an hour.  I would wait about 2 hours and call back, only to repeat the same process.

Finally, exhausted with the runaround, I called Bank of America and filed this claim.

Thursday, October 11th
I received the box with the merchandise.  I did not receive in the box many items.  Personalized items with my sons names on it, a table cover, and a pack of headbands.  Because I had already filed a claim with Bank of America, I did not even dispute it because I knew that I was going to get the refund/claim process approved by Bank of America, I did not press on with the missing goods.

Saturday, December 1st
My other sons birthday party and I use the merchandise.  Again, I thought this issue was long behind me.

Monday, December 17th
I get a letter in the mail indicating the temporary credit was going to be reversed.  I called Bank of America claims and was told that the claim would be reopened, and the credit would not be reversed.

Thursday, December 27th
AGAIN, Birthday in a Box tells me they are going to pull the recorded call from that day (so they can prove the supervisor told me that she was going to process the refund and I could keep the merchandise).  She states I will get a call back in an hour.  No surprise to me, they did not call back today!

Thursday, January 3rd Bank of America cannot credit back my account.  I spoke with Tammy who states TOO BAD.  They
will not refund items without merchandise although I was told that I could keep the items!! Tammy refuses to pull the recorded call!!

Final Decision:  Lost my money.

This report was posted on Ripoff Report on 01/04/2013 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Birthday-in-a-Box/Edison-New-Jersey-08837/Birthday-in-a-Box-Birthday-in-a-Box-did-not-back-up-their-guarantee-Edison-New-Jersey-991282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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