• Report: #1126307

Complaint Review: Bissell Appliances

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, February 25, 2014
  • Updated: Tue, February 25, 2014

  • Reported By: Eileen — Palm Harbor Florida
Bissell Appliances
13860 Ballantyne Corporate Pl, Ste 300 Charlotte, North Carolina USA

Bissell Appliances The Bissell Family of Companies Faulty Vacuums Equals Excuses Charlotte North Carolina

*Author of original report: Check Facts Before Commenting on Bissell

*Consumer Comment: Magic Wand or Warranty?

*Consumer Comment: Wrong...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Purchased a Bissell Vacuum with additional parts that snap onto the back of the Vacuum at Walmart.  Parts kept falling off when the Vacuum was in use and the Vacuum did not have good suction, so I bought another duplicate model that was newer, but had the exact same problem!  Contacted Bissell who advised me to take the vacuum into a Repair Shop.  Why should I have to waste my time, gas, and money getting a Vacuum repaired, when it would probably be cheaper just to buy a new Vacuum, other than Bissell!  Bissell does not want to solve problems, just make excuses, which is not an ethical way to do business!


This report was posted on Ripoff Report on 02/25/2014 05:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bissell-Appliances/Charlotte-North-Carolina-28277/Bissell-Appliances-The-Bissell-Family-of-Companies-Faulty-Vacuums-Equals-Excuses-Charlott-1126307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Bissell Appliances

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Check Facts Before Commenting on Bissell

AUTHOR: Eileen - ()

In answer to the comments for this Bissell complaint, both vacuum cleaners were purchased within the last two years, with  Bissell attachments, all boxed and sealed, but purchased at Walmart.  Regardless of how much a vacuum costs, the parts (attachments) should be secured to the vacuum, not fall off when the vacuum is in use. Telling me to go to a Bissell Repair Shop should not be necessary if the product was made properly, with clips to hold the attachments in place! If Bissell would rather make excuses, than admit their product has defects, it does not say much about the ethics of that company. A repair shop can not attach clips, that were not there in the 1st place.  That is just common sense!

Respond to this report!
What's this?

#2 Consumer Comment

Magic Wand or Warranty?

AUTHOR: coast - ()

"Purchased a Bissell Vacuum with additional parts that snap onto the back of the Vacuum at Walmart."

That sentence implies that you snap on the parts at Walmart.

What did you expect them to do? Wave a magic wand and fix it over the phone? It’s just like any product that malfunctions… it requires service. Are either of the vacuum cleaners under warranty?

Respond to this report!
What's this?

#3 Consumer Comment

Wrong...

AUTHOR: Robert - ()

 Bissell does not want to solve problems, just make excuses

- Wrong.  They tried to solve your problem by telling you to get it repaired.  It isn't their fault if you don't like their solution.

You left off a few things.  Such as how old was the first vacuum before you went out and bought a 2nd one?  Then of course if the first vacuum suffered from a lack of suction why would you think that an identical one would be any different? 

Perhaps there is NOTHING wrong with the vacuum, perhaps it is just a cheaper model and is working as designed.  Where you need to spend more to get a better one.  After all if your 4-Cylinder Hatchback doesn't have the same speed capability as a Lamborghini it doesn't mean your Hatchback needs repair.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory