ED Magedson – Founder
BitDefender Anti VirusInternet USA
BitDefender Anti Virus BirDefender RIP OFF Internet
I did my homework and found the reviews that said Bitdefender Anti Virus was rated the best by several well known PC Magazines and Websites, so I thought it must be good right? WRONG!
3 days after I installed it I recieved the UKash virus and it took my computer hostage completely. I wrote to BitDefender support and did not receive an answer so I called, they told me to send them an email and they would send me back instuctions on how to rid my computer of it. Really? I pay you for a service and I first don't get what I paid for and now they want ME to FIX it.
Well they garantee 24 to 48 hour service so I wait and after 48 hours I call again they say "we have put you on priority" well since then I have found this is a Standard response. They would not let me speak to a supervisor or manager.
It has been 4 days and today I recieved the email from them telling me to send them the names of the infected files and they will tell me how to delete it. WHAT? ARE THEY KIDDING ME?
I have now had the virus for longer than the software and still this is what they tell me.
FORGET THIS ANTI VIRUS PROGRAM USE ANYTHING ELSE. please don't waste you money or your time.
I tried the "30 day money back garnatee" forget it, that is a lost cause also. I'm going back to Norton.
How did they rate #1 in the first place? are these rated sites paid by the companies to say they are #1?
UPDATE: I have paid over $250 to have my computer free of this virus and Norton back on. along with the price of the original Bitdefender that I will never see again. Save yourself the over $350 cost and heartache and fustrastion and DON'T BUY THIS SOFTWARE IT'S A RIP OFF
This report was posted on Ripoff Report on 07/29/2013 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/BitDefender-Anti-Virus/internet/BitDefender-Anti-Virus-BirDefender-RIP-OFF-Internet-1070926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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