- Report: #421726
Report - Rebuttal - Arbitrate
Complaint Review: Black Hills Energy
Black Hills Energyblackhillsenergy.com Nationwide U.S.A.
Black Hills Energy ,Formerly Aquilla The ONLY Gas Company in Nebraska? PO BOX's In IL And SD Nationwide
*UPDATE EX-employee responds: No way were you credited anything
*Author of original report: Update
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* Budget Plan activated without consent
The reason why this is BAD is because it made activating a budget plan (once I was ready to) not feesable as per their policy for 6 months.
* Rude and Unprofessional customer service
When I had decided to attempt at making good business with the company months later, I experienced hostile impatience and a dis-connect. That day, I had established with a supervisor, a budget plan. I called back to confirm, only to encounter the SAME rude, unprofessional customer service rep. She got a hold of my account and deactivated my budget plan!
A SEVERE expenditure of my time and energy
I had to contact Black Hills (who acquisitioned Aquilla) the day after and was told by a supervisor that the budget plan was de-activated at my request. I demanded he check his audio & notes log and then confirm the REALITY of the situation. He did, reinstating the budget plan.
*Again, with the "missing budget plan"?
There were many lapses of payments made to the company as you can imagine. I had enough. But I was willing to make righht on my relationship with Black Hills and, early November had a budget plan reinstated for the 3RD TIME. It is now February, and they haven't honored it on any of my billing statements.
I'm cooked. 'Well done. I'm converting my appliances to ELECTRIC and dis-continuing the service if Black Hills can't get their head out of their a*s. They have ONE MORE CHANCE, which I've already noted to Human Resources of the company after a no-reply from customer service after sending an e-mail through their site.
The psyche ache
This report was posted on Ripoff Report on 02/08/2009 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Black-Hills-Energy/nationwide/Black-Hills-Energy-Formerly-Aquilla-The-ONLY-Gas-Company-in-Nebraska-PO-BOXs-In-IL-And-421726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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