- Report: #1051419
Report - Rebuttal - Arbitrate
Complaint Review: BlackJet
BlackJet1675 Palm Beach Lakes Blvd. Suite 1 Internet USA
BlackJet Expensive Jet Share is a Fraud $2500 annual membership guarantees seats on a booked private jet; but they ARE NOT GUARANTEED West Palm Beach Florida
*Author of original report: Black Jet Addressed My Problems
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Black Jet was founded by the founder of UBER. I thought it must be a well run company because UBER operates well in the cities it services. I spent THREE WEEKS going through the sign-up process getting approved to be able to pay them $2500 for an annual membership which allowed me to book a seat on a private jet that costs about $1800 per ride from Florida to NY. They say that if you book the flight more than two days ahead they guarantee you a seat.
My wife and I booked our first trip over a week ahead. We got confirmations back. LESS THAN 24 hours before the trip we got an email, not even a call, stating that our reservation was cancelled. We were stranded and had to scramble to get alternate flights.
THERE SERVICE PROMISES ARE FRAUDULENT. I called and talked to three people and they basically said "tough luck". I wrote emails to every senior person listed on their board and never heard back from anyone.
The only good thing they did was when I immediately cancelled my membership they did refund the $2500 per person promptly. What a load of non-sense. Who needs an airline that doesn't honor reservations.
This report was posted on Ripoff Report on 05/16/2013 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/BlackJet/internet/BlackJet-Expensive-Jet-Share-is-a-Fraud-2500-annual-membership-guarantees-seats-on-a-boo-1051419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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