- Report: #1091906
Report - Rebuttal - Arbitrate
Complaint Review: Blackhawk Network
Blackhawk Network6220 Stoneridge Mall Pleasanton, California USA
Blackhawk Network Gift card scam Pleasanton California
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My husband received a $100 gift/debit card, which was in cardboard folder, sealed in plastic. We used the card at a local restaurant. When the bill came, it was for $136.00 and he gave the gift card, plus $62.00 in cash. The waiter returned and told us there was only $83.13 credit on the gift card. he asked if we wanted the card back and I too him to toss it, since it supposedly did not have any value. I copied the card number and the next day I researched the issue. I went to visa.gowallet, called Meta Bank, and was told that Blackhawk is the issuer of the gift card. When I called Blackhawk and entered my card number, I was told that there was a $16.677 credit on my Card, which is the amount that was deducted from the card the night before. When I finally spoke to a Customer Service person and asked why they deducted this from the value of the card, I was told that if the card is used at an eating establishment, the company (Blackhawk) deducts an amount that is equal to $16.67 gratuity. BUT they do not pay that amount to the restaurant. And their is nothing on the card to tell you that this is their procedure. Typically, when a person is told that there is nothing left on the gift card, it is tossed. When the card is tossed, Blackhawk adds $16.67 profit to every $100 card they sell. THIS IS A RIPOFF, perpetrated by a REPUTABLE??????? company!
This is a scam. Blackhawk has found a very legal way to steal from us. It is no wonder their profits are so good.
This report was posted on Ripoff Report on 10/14/2013 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blackhawk-Network/Pleasanton-California-94588/Blackhawk-Network-Gift-card-scam-Pleasanton-California-1091906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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