• Report: #472738

Complaint Review: Blackmailing By Accountgear.com Gamepal.com - Gamewar.com Support. Cheaters Watch Out Guys!!!

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  • Submitted: Thu, July 23, 2009
  • Updated: Sat, September 10, 2011

  • Reported By:Perthshire Other
Blackmailing By Accountgear.com Gamepal.com - Gamewar.com Support. Cheaters Watch Out Guys!!!
accountgear.com / Gamepal.com / Gamewar.com <-Same company! Internet U.S.A.

Blackmailing By Accountgear.com Gamepal.com - Gamewar.com Support. Cheaters Watch Out Guys!!! Blackmailing, cheating, threating by accountgear.com Accountgear.com / Gamepal.com / Gamewar.com <-Same Company! Internet

*Consumer Comment: Truthful Report: Employee and Management Lies

*UPDATE Employee: False Report: Customer Making Up Things

* : How did you get the refund?

*Author of original report: Yeap, I have my money back...

*UPDATE Employee: Rafal Ciupa Providing False Information, Was Already Refunded

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Please read all of it. All about customer service and support at accounts@accountgear.com (Gamepal.com - Gamewar.com)

Hopefully this log will save other persons money. Accountgear.com, Gamepal.com, Gamewar.com that is same company with a lot of different websites. They trying blackmailing customers who have any objections, like me. I was (and still) waiting about 70 hours, for my Age of Conan account (should be max 24h from bank account charge);
No response at all, untill my first complain at the www.ripoffreport.com.

I lost 58$, half day work. Hopefully nobody gonna lose more.

7/22/09, AccountGear Support wrote:

Hello,
Thank you for your order with us. We appreciate your business and continued support.

We regret to inform you that we are currently experiencing problems with the account you ordered. We are experiencing technical difficulties with the account you recently purchased. We attempted to contact the game developer to resolve the issue but they are requiring extra information and the response time with them is taking to long.

We believe we can resolve this issue with the game developer, and if we do, we will deliver it to you at NO EXTRA COST, however right now we owe you an account, so we will be providing you with a gift certificate code which can be used to purchase ANY account on our website as a direct result of not being able to deliver this account to you. As an added bonus, we are bumping your order up so you will receive the following certificate below

Please choose up to 3 account(s) that you may want in exchange for this account up to the value of $80.00. Please provide us the following information

1). Which game
2). Which server
3). Which class
4). Which race
5). Which level

Once we receive this information, please allow to 1 to 24 hours to deliver your account by email.

If you cannot find an account you want, please let us know, and we will try to figure out another solution to meet your satisfaction. Upon the next email, you will receive your information. If you have any additional questions, feel free to let us know, thank you, and we apologize again if this has caused any inconvenience.

Thank you!

Jermaine Chase
Accounts: QA Agent II
www.accountgear.com
____________________________

On 7/23/09, rafal ciupa wrote:

1). Age Of Conan
2). Dagon - EN
3). Demonologist
4). Stygians
5). 80
____________________________


On 7/23/09, AccountGear Support wrote:
Unfortunately, we are not going to deliver your order until the reports on the internet are removed. Upon doing this, we will deliver your order. Presently you're claiming that we're stealing your money when in fact we are not. We clearly mentioned in the email the following below

Once we receive this information, please allow to 1 to 24 hours to deliver your account by email.

Please remove or update the listing so we can issue delivery on your order.

Regards,
James
www.accountgear.com

____________________________
On 7/23/09, rafal ciupa wrote:

No, I gonna get account details first, and after that I delate my post. Fair enought?"please allow to 1 to 24 hours" - No I will not allow u another 24 hours. U had 70 hours
Up to you

Rafal
____________________________

On 7/23/09, AccountGear Support wrote:
Rafal,
Once it is removed, we will issue delivery.

Regards,

James
www.accountgear.com
____________________________

On 7/23/09, rafal ciupa wrote:

That looks like a blackmail for me :) No, acc details first, after that i delete my post.

Rafal C
____________________________

On 7/23/09, AccountGear Support wrote:
Rafal,

Let us know when it's completed. You could be playing your Conan account right now.

Regards,

James
www.accountgear.com
____________________________

On 7/23/09, rafal ciupa wrote:

U are taking a piss mate. I know one thing, u gonna lose more money then me, coz that post. I gonna delete it, after receive account details. And one more thing. Why u didn't send me account at the begining?
____________________________
On 7/23/09, AccountGear Support wrote:

How are you going to delete it when it's impossible to delete?
Regards,

James
www.accountgear.com
____________________________

On 7/23/09, AccountGear Support wrote:
On 7/23/09, rafal ciupa wrote:
Up to u how we finished that case.

Rafal C
____________________________

On 7/23/09, AccountGear Support wrote:

Rafal,

Thank you for your email.

As stated, we will not deliver anything until it's been removed. Please update us when this is completed. This will be our final reply until we hear back from you in resolving this issue.
Regards,
James
www.accountgear.com
____________________________

On 7/23/09, rafal c wrote:

Pffff tomorrow I gonna go to my bank branch for charge back, and believe me I gonna put all of ur conversation to my Ripoff Report. Have a good night.
Rafal C
____________________________

On 7/23/09, AccountGear Support wrote:

Rafal,
Well at least everyone will know we tried to resolve this situation, but it will show you don't want to cooperate.

Regards,
James
www.accountgear.com
____________________________
On 7/23/09, AccountGear Support wrote:

Remember, all it takes is 5 minutes to do this, and you'd have your account within minutes after you emailed us back. However, it's your call.

Regards,
James
www.accountgear.com
____________________________

On 7/23/09, rafal ciupa wrote:
No mate, that sound like a threatening. Anyway I brought that acc for 58$ It wasn't for free, and u ain't doing me favour giving me it. That is ur bloody duty.
Acc first after that i gonna delete comment. End of story.

Rafal C
____________________________

On 7/23/09, AccountGear Support wrote:

How can we believe you when you are lying right now? It is IMPOSSIBLE to delete it, check yourself. So tell us what you'll do to make this right so we can conclude this.

If you can prove to us otherwise, then we will gladly deliver and conclude this transaction immediately.

Regards,

James
www.accountgear.com
____________________________

On 7/23/09, rafal ciupa wrote:
Ok end of topic. I will not prove u nothing... why ? Coz u got ur money :) at ur account. U just cheating peoples, simple as that. And u know what, tomorrow I gonna raport internet crime to moneybookers, and my bank as well.

Cheers mate;
Rafal C

Rafal c
Perthshire
United Kingdom

This report was posted on Ripoff Report on 07/23/2009 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blackmailing-By-Accountgearcom-Gamepalcom-Gamewarcom-Support-Cheaters-Watch-Out-Guys/internet/Blackmailing-By-Accountgearcom-Gamepalcom-Gamewarcom-Support-Cheaters-Watch-Out-Guys-472738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Truthful Report: Employee and Management Lies

AUTHOR: This Is The Truth - (USA)

When faced with the truth the obvious reality for any employee representative or managerial representative of the company is to shift blame to the customer who has exposed them...

...It appears that they have been revealed for who they are-they are deceptive liars that one should always expect them to be...

These lying tyrants think they can get away with it....

...But the interesting thing about truth is that....

Those who try to fight against it always lose trying to fight against it in the end....

...Because the hammer of truth always comes down hard on liars and deceivers who end up being like nails!
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#2 UPDATE Employee

False Report: Customer Making Up Things

AUTHOR: AG Support - (USA)

Dear Danne,

I have looked up your order and it appears your order was delivered and you have now made over 8 purchases with our company in between then and now.

  • On September 6, 2009 at 4:44 PM EST, you placed an order with our company.

  • On September 6, 2009 at 7:22 PM EST, we delivered the account to you and reminded you in the delivery e-mail you that you needed to use a Capital F for the password.

  • On September 7, 2009 at 3:44 PM EST, you e-mailed us and said you couldn't login to the account.

  • Instead of waiting for our reply, you posted a ripoffreport.

  • On September 8, 2009 at 12:12 AM EST, we informed you again that you needed to use a capital F for the password.

  • On September 8, 2009 at 8:17 AM EST, you e-mailed us back and said the account was now working and you no longer requested a refund.
This RipoffReport post that you made was posted rashly and well before we could even reply back to you. Furthermore, the issue wasn't even on your end but the fact that you misread the e-mail which was clearly bolded and underlined.

As for this original complaint:

  • The customer was already refunded, however the reason for the refund is because Lilia Vladeva at MoneyBookers e-mailed us and informed us that the customer was fraudulent and using a stolen credit card.

  • Rafal then decides to post e-mail messages which never took place and said we blackmailed him when he was already refunded for this tranaction.

  • The customer did show proof later that he is the cardholder but we have no control over the decision MoneyBookers made so therefore you were refunded for this transaction.
Our belief is the reason he posted this complaint was because he was upset that we had to refund him instead of proceeding with his delivery. While he maybe the actual cardholder and the transaction was authorized, he should have responded back to MoneyBookers and because he didn't, we had no choice but to refund this transaction.

In the end, cardholder or not, he was refunded so nobody lost anything with this transaction.

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#3

How did you get the refund?

AUTHOR: Danne - (USA)

I'm having the same problems for my first time ever.

Who do I contact and how? Moneybookers somehow? Or do I call my bank? What do I tell them. Any help would be apriciated.

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#4 Author of original report

Yeap, I have my money back...

AUTHOR: Rafal Ciupa - (United Kingdom)

|Secondly, we just received information from MoneyBookers saying you are using a stolen credit card. See email below." - buhahahahhaa that's all what I can write.

Oh well, just gonna paste my bank (statement pls click to see statement) ->

http://img233.imageshack.us/img233/9991/statement.jpg

Anyway, what do I expect. I'm sure then Lilia Vladeva doesn't exist. And they call me a layer...

One more thing, e-mail from Moneybookers sended at 9.15 am:

*******
THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY.

TO REPLY YOU MUST LOGIN TO YOUR MONEYBOOKERS ACCOUNT AND ************************************************

Dear Rafal,

You have received a refund of USD 58.80 from Loot Inc. (accounts@mmoan.com) with transaction ID 16875570x.

This amount has been automatically refunded to your credit/debit card (VISA, 4xxxxxxxxxxx0033). Depending on your bank, it will take up to 21 days to show on your credit/debit card account statement.

Refund note/explanation: Refund Issued.

You may view the above mentioned transaction in the 'history' section of your Moneybookers account.

Sincerest regards,
The Moneybookers Team


__________________________

I wouldn't add anything alse. Anybody see what we dealing with.

Rafael
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#5 UPDATE Employee

Rafal Ciupa Providing False Information, Was Already Refunded

AUTHOR: Customer Support - (U.S.A.)

167722068 20 Jul 09 13:14 Receive Money from rafalciupa@gmail.com 58.80 refunded

Actually your order was refunded when you asked for it but you still decided to post and provide false information on our company including making up multiple conversations.

Secondly, we just received information from MoneyBookers saying you are using a stolen credit card. See email below.

This email is to inform you that we have identified a potentially fraudulent transaction sent to your account. It would really help us if you could send us the following:

- Confirmation that we can cancel the transaction bellow
- Personal data that you have in your system for the respective customer.

Here is the transaction in question:

167722068 20 Jul 09 13:14 Receive Money from rafalciupa@gmail.com 58.80 USD processed
Your transaction ID: 167722068

Your fast reply will be greatly appreciated.
Thank you in advance for your kind cooperation.

Best Regards,
Lilia Vladeva
Antifraud Team
Moneybookers Ltd.
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