• Report: #489397

Complaint Review: Blair Clothing

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  • Submitted: Thu, September 03, 2009
  • Updated: Thu, September 03, 2009

  • Reported By: angry in Orlando — Orlando Florida USA
Blair Clothing
Orlando, Florida United States of America

Blair Clothing Blair Rewards subversive plot Orlando, Florida

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Original Message from customer.

Sent: Aug 31, 2009 9:30:04 AM
Subject: Robe Product Recall

I returned a robe and received a $50 credit card. I ordered 2 bras over the phone, paying $14.95 extra for the total cost of 64.39. I have not received the bras in 2 months. I now have 3 Blair rewards charge of 14.95 each. I had 2 removed. There was no comment to me abt. this program at the time I ordered on the phone, and I would never enter such a thing. It was done automatically and my visa account charged. I had no information on the trial time and subsequent charges. I canceled on Aug 31,09. by calling 888 287-7683. I will NEVER order again from Blair.
You have lost a good customer since 2003.

Blair wrote:
Dear -----
Thank you for contacting Blair.
We apologize for the inconvenience the program has caused and do not wish to lose you as a customer.
If we may assist you further, please contact us.

Sincerely,
Douglas
Blair Customer Service
1-800-821-5744

Customer Reply to Blair
.
Why would I remain your customer!  You did not refund the third 14.95 charge.. You have not yet given me the other 2 promised
refunds..  You have not stopped your secretive auto rewards program on over $50 purchases; a plan designed to trick people into participating without full disclosure. Last of all, you have not told me anything abut the  2 bras, when they will be delivered.
Your apologize for inconvenience is a joke...Your company promoted a plan to enroll customers is a program that was vague and deceptive. You messed up what was once a clean operation of
ordering and getting good products. I have to see evidence of true regrets from you, not a brush off, "Sorry for your inconvenience!"







This report was posted on Ripoff Report on 09/03/2009 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blair-Clothing/Orlando-Florida-/Blair-Clothing-Blair-Rewards-subversive-plot-Orlando-Florida-489397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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