• Report: #1107407

Complaint Review: Bling Dental Products

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  • Submitted: Mon, December 16, 2013
  • Updated: Mon, December 16, 2013

  • Reported By: sweetbabybounds — toronto Ontario
Bling Dental Products
, Colorado USA

Bling Dental Products Bling Dental Products - Ordered on Groupon - was immediately unimpressed! Colorado

*Author of original report: Bling Dental - Problem Resolved

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I ordered this product and it took over 4 weeks to receive the product - once I did, I opened it and discovered that it only came with 3 brushes - well I have 4 people in my family so I signed into their website to order some more brush replacement heads.  I order 1 pack of 3 replacements and it cost me over $40.00cdn and I have not even paid taxes or duty (to Canada). By the time that all gets tacked on - it would have been well over $55-$60 dollars for three little toothbrush heads.  THAT IS OUTRAGEOUS!!!!

I mean I only paid $49.00 for the unit through Groupon.  So... needless to say after I hit "place my order" I started to question what the heck  I was doing spending over $50 on toothbrushereplacement heads every three months.  Thats when I decided to cancel my order - I have been calling this company since 10:45am this morning - it is now 2pm.  With no luck getting through to anyone.  I have left messages and sent an email to inform them of my cancellation...   

UPDATE....this just in: Brittany (from customer care) just called me - and said they would process my refund as of tomorrow. Only her manager can authorize a refund - authorization number #31981.  So I will wait for tomorrow and see what transpires.  Wish me luck. 


This report was posted on Ripoff Report on 12/16/2013 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bling-Dental-Products/Colorado/Bling-Dental-Products-Bling-Dental-Products-Ordered-on-Groupon-was-immediately-unimpr-1107407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Bling Dental - Problem Resolved

AUTHOR: sweetbabybounds - ()

I just wanted to update my post from yesterday - My request for a refund was handled quite promptly and relatively efficiently.  (short of issuing a cancellation of the order).  I was contacted this morning by a supervisor advising me that my refund had been processed and should show up on my next Credit Card statement.  I was given a contact name and number in case of any further issues.  So - I am happy with the level of service provided.  I am sorry for all the others who have had to suffer along the way - however it does not appear to be in vain as they seemed to have stepped up their customer service.  

I wanted to post my update is the spirit of fairness.  

 

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