Blockbuster - Blockbuster Online Rip-off, horrible customer service Internet

I joined BB Online because I like the idea of in store exchanges. During my free two week trial, I got the wrong movie twice and had blockbuster ship and receive one movie the same day(??). I was already disappointed but decided to give it 3 months because the in-store exchanges were great. Well after 1 month of continued problems (damaged discs and continued wrong movies) I was still on plan to give BB 3 months. Then they double billed me for December. After 20+ minutes on a phone with a rude, difficult to understand customer service rep (who also refused to let me speak to a supervisor) I canceled the account. The day before my account was actually supposed to be billed. No surprise BB has failed to refund my charge. I have sent several e-mails (I can\'t deal with spending another twenty minutes talking to one of their inept CS reps), obtained reference numbers and been promised a reply within 24 hours. Not heard a single thing. Do NOT deal with Blockbuster you W ILL be disappointed and likely ripped off.