- Report: #430683
Report - Rebuttal - Arbitrate
Complaint Review: Blockbuster Online
Blockbuster Onlinewww.blockbuster.com Seattle, Washington U.S.A.
Blockbuster Online Cancelations Seattle Washington
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Well things were ok for a little while then after about 6 weeks into this one at a time package, I notice that the movies were not coming in on a timely manner (like 7-14 day wait). I checked into this and noticed that I had a message that said add more to your queue. Well I had several movies in my Queue that were available and was told to add even more (As if it was my fault). I tried solving the problem through the online web page just to be encountered with even more frustrations- slow moving, intimidating and very user unfriendly. So I decided to cancel my membership. I canceled my membership on Jan.29,2009, knowing that I still had about 15 days until my account will close on Feb. 13- Guess what - No Movies during this time. I was ripped off 15 days of an active account. I went to the local Blockbusters store a day after I cancelled and asked if I will still be credited for the next 15 days. The employee said she wasn't sure but you should be credited for those remaining days. I was also told that I needed to go to Blockbusters Online and not to the employees or managers at the physical store to resolve the problem.
This report was posted on Ripoff Report on 03/04/2009 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster-Online/Seattle-Washington-98119/Blockbuster-Online-Cancelations-Seattle-Washington-430683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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