- Report: #152937
Report - Rebuttal - Arbitrate
Complaint Review: Blockbuster Video - BBV
Blockbuster Video - BBV522 Queen Anne Avenue North Seattle, Washington U.S.A.
Blockbuster Video - BBV Incredibly Deceitful Ripoff, 'Cancellation' Fakeout Seattle Washington
*UPDATE EX-employee responds: This will be fun.
*UPDATE Employee: Easily Corrected
*UPDATE EX-employee responds: Maybe I can help.
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My husband and I told the 'helpful, friendly' sales associate that we wanted to cancel before the May fee of about $30 would be automatically taken out of our bank account at the end of June, and he reassured us that it would be completely canceled, done and done.
So, getting no 'proof' of this transaction having occured (our first mistake), we left. The sales associate never told us to wait for our receipt or anything, just told us our automatic payment plan/monthly pass had been canceled and to have a nice day.
Three months later: I'm looking over past bank statements
(being very busy, fell behind on balancing the old checkbook)and I notice, the Blockbuster charges never stopped after we supposedly canceled. Which of course sucks, because we never accounted for those losses in our records as well as being in the middle of buying a house and being short on money (like everyone else).
In a nutshell, I'm freaking out so I go back there with the statements, and I ask the manager of the store to explain. He, of the flustered, sweaty and nervous state, informs me that I never cancelled because if I HAD, the sales associate would've given me a receipt of the transaction which the computer is SUPPOSED to print out automatically when such a cancellation occurs.
There's 'nothing he can do'. I'm OUT OF $100.00 BECAUSE OF HIS INSUFFICIENTLY TRAINED EMPLOYEE WHO DIDN'T KNOW HOW TO CANCEL AN ACCOUNT AND NOW I'M PAYING FOR IT. Geez, if I'd have known I was going to be paying for three more months of suckbuster I'd have rented some movies. Oh, yeah, the fact that we hadn't rented movies for three months was apparently inadequate proof that I'd canceled my acct. and that THEY had made a mistake.
This report was posted on Ripoff Report on 08/08/2005 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster-Video-BBV/Seattle-Washington-98109/Blockbuster-Video-BBV-Incredibly-Deceitful-Ripoff-Cancellation-Fakeout-Seattle-Washin-152937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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