• Report: #325944

Complaint Review: Blockbuster Video

  • Submitted: Mon, April 14, 2008
  • Updated: Thu, July 03, 2008

  • Reported By:Chandler Arizona
Blockbuster Video
1065 E. Riggs Rd Chandler, Arizona U.S.A.
  • Phone: 480-883-7515
  • Web:
  • Category: Customer

Blockbuster Video Keep charging account after cancellation Chandler Arizona

*REBUTTAL Individual responds: Same Thing

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I frequent our neighborhood Blockbuster video on Riggs Rd and have been a good customer for over 7 years. I usually purchase their "movie pass" monthly rental program. I will rent movies for a month or two, then cancel for a month and renew again for another couple months. There have been a number of times when I cancelled my monthly account only to be charged the next month anyway. This last time, it caused my bank account to be overdrawn and charged a $34.00 fee. I contacted Blockbuster and they admitted screwing up and would refund my rental fee but would not be responsible for my overdraft fee. I countered with asking them to just give me another month's rentals to make up for my loss. The manager refused and said they are not responsible for any overdraft charges I may have incurred. I again told them I dont expect them to give me cash for it, rather just give me a month's rentals to make up for my loss. He would not. Well, that o.k. with me...If the manager is too stupid to realize that he will loose a good customer (and money) for their mistake, then I will take my business elsewhere. About a $500.00 a year loss on their part.

Mark
Chandler, Arizona
U.S.A.

This report was posted on Ripoff Report on 04/14/2008 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster-Video/Chandler-Arizona-85249/Blockbuster-Video-Keep-charging-account-after-cancellation-Chandler-Arizona-325944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Individual responds

Same Thing

AUTHOR: Pod@blockbuster - (U.S.A.)

I also have been charged for my movie rentals after I have cancelled. It says right on the web site they will not do this. I have called and called and emailed. They said it would take three days to get a refund and it has been weeks now and still nothing.
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