• Report: #273665

Complaint Review: Blockbuster Video

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  • Submitted: Mon, September 10, 2007
  • Updated: Mon, September 10, 2007

  • Reported By:lake mary Florida
Blockbuster Video
Blockbuster.com Dallas, Texas U.S.A.

Blockbuster Video False advertising and unfair business practices Dallas Texas

*Consumer Suggestion: Make sure to read the ENTIRE terms & conditions.

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Blockbuster canceled my online membership, without warning. They just stopped sending videos. When I emailed them, they responded that my membership had been canceled because I had used too many of the in-store exchanges and I needed to select another plan.

My plan states: "1 at-a-time, unlimited mailings
unlimited in-store free movie/discounted game exchanges
+1 FREE bonus Movie or Game Rental E-Coupon / Month"

Gee I don't know, but I thought that "unlimited" meant "not limited".... So I fired them and will take my business back to NETFLIX!

Bob
lake mary, Florida
U.S.A.

This report was posted on Ripoff Report on 09/10/2007 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster-Video/Dallas-Texas/Blockbuster-Video-False-advertising-and-unfair-business-practices-Dallas-Texas-273665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Make sure to read the ENTIRE terms & conditions.

AUTHOR: Duane - (U.S.A.)

Blockbuster did not do anything wrong - or at least they did not do anything that you did not agree to. When you opened up your account and used it, you agreed to their terms & conditions. In those terms and conditions, it states:

"Blockbuster initiated Cancellations. Blockbuster may suspend or cancel a BLOCKBUSTER Online membership account, or otherwise restrict your use of BLOCKBUSTER Online, in Blockbuster's sole discretion, with or without cause."


Going over to n-e-t-f-l-i-x won't prevent thais type of thing from happening either. In their terms & conditions, it states :

"We reserve the right to terminate your account for any or no reason."


Both companies have the complete terms & conditions available online. You have to search for them, but they are there. Visit the sites, read them completely. Always read everything before agreeing to something - otherwise you may be agreeing to something you dont like.
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