- Report: #7364
Report - Rebuttal - Arbitrate
Complaint Review: Blockbuster Video
Blockbuster VideoRoute 9W West Haverstraw, New York U.S.A.
Blockbuster Video -- Haverstraw, NY really really sucks
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We brought the 2nd video home and whatever was wrong with the 1st tape damaged all 3 VCR's including the one at blockbuster that they tested it on.
A called Blockbuster furious and they agreed to repair the VCR's free of charge. Well that was back in July of 2001 and now it is almost November of 2001 and i still dont have my VCR's back.
Everytime i call its a different story ( they are lost, they are being repaired, they are damaged beyond repair) By this point my husband was furious and called up the district manager to complain they gave us a replacement VCR until my VCR were found and 10 free rentals. They promised me my VCRs within 2 weeks or they would give me the cash value of them to repurchase them. That was over a month ago and now noone will return my calls. I have one of there rentals and i will not return it until i recieve a return call, my VCRs or the cash equivalent. And now they have the nerve to tell me that i have to pay the late fees on the video.
Blockbuster really sucks and i will not ever rent there again even with free rentals
This report was posted on Ripoff Report on 10/27/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster-Video/West-Haverstraw-New-York-10977/Blockbuster-Video-Haverstraw-NY-really-really-sucks-7364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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