- Report: #9378
Report - Rebuttal - Arbitrate
Complaint Review: Blockbuster Videos
Blockbuster Videos498 Lancaster Dr. NE Salem, Oregon U.S.A.
Blockbuster Video -The no-customer service company
*UPDATE EX-employee responds: Happens all the time
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I was "ticked" a little ago when I went to my closest BlockBuster store this morning to take one dvd back and let them know the other one was defective about half way through. I expected them to exchange the defective and let me pick out another movie for my troubles of driving 21 miles round trip to return and exchange. I am not going to use the name of the counter rep as he probably has policy he has to follow. He did exchange my bad dvd but wouldn't let me have another one to make up for the inconvenience of having to drive another 21 miles in a couple of days to return the exchanged dvd. He said this is company policy.
I for one will not do business with a company who won't even listen to you when you have a legitimate customer service issue. I won't name the employee, but I will say the store I had a problem with is the one at 498 Lancaster Dr. NE, Salem, Oregon.
This report was posted on Ripoff Report on 12/16/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster-Videos/Salem-Oregon-97303/Blockbuster-Video-The-no-customer-service-company-9378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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