- Report: #521255
Report - Rebuttal - Arbitrate
Complaint Review: Blockbuster "late" Fees
Blockbuster "late" Fees28th St Grand Rapids, Michigan United States of America
Blockbuster "late" Fees charge for full price of movies but not tell me what or why, taking my bank information and not telling me why Grand Rapids, Michigan
*UPDATE Employee: Another misinformed "customer"
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I just went to rent a couple of movies from Blockbuster. The woman behind the counter said that she needed to update my credit card information so I handed her my debit card and she began typing away and handed it back. She then told me I owed $31 to one store in the same city (which I used to live by and of which I have no movies in my possession) and in a city in another state that I used to live a year ago and haven't rented any movies there for a year. I asked the employee what the charges were for and she said that she didn't know and that I had to go to each location to pay the fees. She would not give me any other information.
One, it is impossible for me to just drive 2 hours to the other state I used to live in to pay a fee for something when I don't even know what it's for. I have rented movies from the blockbuster that I supposedly owe $31 to and they never told me that I have any late fees. She then became very short and rude with me, telling me that she couldn't rent me any movies and refused to say anything else to me. I WOULD HAVE PAID HER THE ALMOST $50 SHE SAID I OWED HAD SHE SIMPLY TOLD ME WHY I OWE IT! Now if it's a charge for movies they've credited my account full price for, I would have expected them to give me the movies because I surely do not have them... (A policy that I find BOGUS to begin with. They got the movie and I'm sure they didn't order a new one to replace it).
Then I got to thinking about why she asked me for my debit card and THEN told me I owed money. I went home and google searched if they would simply charge my account and low and behold, I found all these ripoff reports.
I have called and reported my debit card lost so that there is now a block on it (I did this within an hour of leaving the store) so that come tomorrow (today is Sunday) they cannot illegally take my money. Blockbuster was very sneaky and underhanded in the manner of which they obtained my personal bank information so that they could charge my account without telling me that were going to do so. Had the employee simply been nice about it (because I sure was, admitting that I might owe them money and willing to pay it) I would've made the 20 min. drive to one of the stores that I owed money to to pay it. I'll get a new debit card within the week with a different card number and they will not get their money. Oh-and my boyfriend and I will be back to that same store to rent movies under HIS card, and I hope that same employee will be working.
So until this shows up on my credit reports (which I check 3 times a year and it isn't there yet) Blockbuster can blow me.
This report was posted on Ripoff Report on 11/08/2009 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster-late-Fees/Grand-Rapids-Michigan-/Blockbuster-late-Fees-charge-for-full-price-of-movies-but-not-tell-me-what-or-why-taki-521255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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