- Report: #703245
Report - Rebuttal - Arbitrate
Complaint Review: Blockbuster
Blockbuster6974 188th St Fresh Meadows, New York United States of America
Blockbuster BAIT & SWITCH - Going out of Business Ripoff Trickery Fresh Meadows, New York
*Consumer Comment: It Was A Rip Off
*Consumer Comment: You're a doofus.
*Consumer Comment: your wrong
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2nd Sign on Window "STORE CLOSING Everything 10% to 30% off "
Stacks of items on table... including several versions of Guitar Hero including guitar; for Wii, Xbox, etc...
Sign on table "Merchandise 30% off"
I select Guitar Hero World Tour complete Guitar game for Wii... take to employee "Sandy" at counter.
Sandy says item does not scan on computer or on discount list... he will call New Hyde Park store to check price... He calls someone on phone... I hear him say and confirm "So Guitar Hero is not on sale, it is full price? OK"
Sandy tells me that the item is not on sale, it is full price, not even the minimum 10% discount, indicated on the sign on the door. He takes my credit card and charges it... I sign (marking the slip as under protest of price) and I take my purchase home. [continued below]....
I call the manager "Teresa" who says that the Guitar Hero is not "Merchandise", it is "Electronics" and although items may have been incorrectly placed on that table, there was no discount available of thes items. She further states that they had already discounted all the games so whatever price was marked on the box was the discounted price.
(New York City Dept of Consumer Affairs Title 6 Section 5-91 states "If an advertiser uses the words: "percent off"... "If the term "originally" or any similiar term, is used... the price immediately prior to the current reduction must be disclosed, unless intermediate reductions are clearly indicated by the language used.)
Teresa made it quite clear that I was free to file a complaint with the NYC Department of Consumer Affairs if I so chose, but also said I might want to get it in quickly, since the store would be closed soon anyway.... ( Good luck to me trying to get any response before they were gone with the wind...)
Left a message for the regional person "Maria", she never even bothered to call back.
EVERYTHING does NOT mean everything, and Blockbuster Store # 36947 will take every cent and dollar they can squeeze out of anybody that is trusting enough to be lured by the deceptive signage and the unyielding employees.
This report was posted on Ripoff Report on 03/06/2011 01:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster/Fresh-Meadows-New-York-11365/Blockbuster-BAIT-SWITCH-Going-out-of-Business-Ripoff-Trickery-Fresh-Meadows-New-York-703245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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