The Blockbuster store I am complaining about store #12377. It is located at 806 Dr. Martin Luther King Jr Blvd, Seffner, FL 33584.
I have been a Blockbuster customer for years and have never had a problem in any store I have gone into. I moved, and decided to go to above store; however I couldn't find my card. I have always been able to use my Drivers License, but the guy at the counter said he couldn't find my account, so I reopened another account at that location. I gave them my debit card information with the understanding that they were a legitimate, respected company and would use the information responsibly.
I rented a couple of movies, and left them on the roof of my car as I drove off. They charged my card and then I proceed to rent more movies there. I usually rent about 5 at a time.
I rented a few with no problems, and low and behold after just a couple of times renting at this store, they are now claiming I did not return a movie. I was checking my bank account online, and noticed a $10.69 charge from Blockbusters. I didn't know what this charge was so I called and spoke with one of the associates. He informed me the charge was from Dora the Explorer that I did not return. I specifically remember returning that movie, because at first I couldn't find the case and had to search my son's room for it. I found it and when we got to Blockbusters I put the movies in the drop box and my son got all upset because he thought I threw his Dora movie away.
I told him that I returned that movie and he said he would look. While I was on hold, I thought about it and I never received a phone call from them telling me I had a movie out late. I had recently changed my cell phone service and got a new phone number, so I thought that I hadn't updated my phone number. When he came back and told me he couldn't find it, I asked him to update my phone number. He sighed and asked me what my number was and I gave it to him. He said that was the number that they had on file for me. I didn't specifically ever remember giving them my phone number, but asked him if they had my correct phone number why I didn't receive a phone call about an over due movie, I may have been able to get this fixed 2 weeks ago. He then told me that the computer shows they did call me, and mentioned that I had a movie out that was one day overdue, and that I would start receiving phone calls tomorrow about it.
I went on about the movie I just paid for that I do not have. He said he looked and they didn't have it in their store. I told him that I would be in, to find out more about this.
I went in and told him that I wanted him to find my movie. He took me to shelf where it would be and showed me that it was not there. He said that when I spoke with him on the phone that he looked in a mix match drawer. I asked him to look again, and he did not. I asked him if they had a defective drawer that it could have gotten thrown in and he didn't respond and walked behind the counter to talk to another associate. He told me I could talk to the store manager tomorrow.
It concerned me that he said my number was correct in the system, even though I didn't receive any calls, that he says that computer shows that I did get, and also that he made no effort to look for the movie while I was in the store. When I left and got home, I thought about it and regardless if I could get this problem resolved store level, I would never return to that store again, because I think that something is not right there, I don't think they look for movies, or care, or try and cover up their own mistakes at the expense of the customer. So I went on-line and emailed Blockbusters and explained the situation and told that I would never return to the store again, however whether or not I continue going to any Blockbusters ever again is dependent on whether or not I get my $10.69 back. I told them that there are way too many options out there to continue going to a company that took my money, which is what they did, because they took my money and I received no benefit at all from it. I don't have the movie but I'm out $10.69. They have my movie somewhere and now have an extra $10.69.
The next day I returned the movies that I had previously rented, when I returned my other movies and asked the girl at the counter to give me documentation that I returned these movies. She asked the same guy that I spoke with the day before how to do it, and he told her to print a history. She did and handed the receipt to me. It had notes on the receipt that he had put on my account about my visit with him yesterday, saying that I was upset and rude to him. I was absolutely upset, he was telling me I didn't return a movie, that I did- he was telling me I got phone calls that I did not receive, and would not look for my movie while I was there in the store, even though he claimed to look for it while I was on the phone.
I just kind of chuckled when I saw the comments on the receipt because in the end I get the last laugh. There went a large amount of money that I would have put into that store. One day he will grow up and realize that it's customers that give him a paycheck, and if he continues acting the way he does and loses more customers, he's going to be looking for a new job when it shuts down because it's not making any money. He can say what he wants about me, in the end I'm one of the reasons he got a paycheck and that reason is gone. Though it doesn't seem like a lot of money, it's still my money. I work to hard for my money, for someone to just take it for no reason. I don't have $10.69 to just throw away.
I have not received a phone call as of yet about my complaint so I guess Blockbusters doesn't care if yet another customer is gone, because they got their $10.69. I will now post this on any consumer complaint board that I can find on-line.
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