• Report: #882672

Complaint Review: Blockbuster

  • Submitted: Mon, May 14, 2012
  • Updated: Mon, May 14, 2012

  • Reported By: Linda in Texas — Spring Texas United States of America
4935 Louetta Rd Spring, TX 77-5202 Spring, Texas United States of America

Blockbuster BlockBusted!! I rented 6 movies on 4/28/12, was not told the movies needed to be back in 24 hours, not 5 days! On May 9th, my debit card showed a charge of 16.98 and on May 11th an additional charge of 40.72. I wa Spring, Texas

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I rented 6 movies on 4/28/2012.  I did not know they were due back in 24 hours, it had always been 5 days.  I don't have alot time to rent movies so it had been many months since I went to Blockbuster.
I paid with a debit card and swiped it on the machine.

Working on my accounting today, I printed my online statement to balance my account.  I found 3 charges to Blockbuster.  Hmmm.  I did rent movies on the 28th 11.47 charge, fine.  Then on May 9th an additional charge of 16.98 ( I was out of town on this day) and another charge on May 11th for 40.72. I work retail on weekends and certainly don' t have time to rent movies.

I called blockbuster and talked to the Manager on Duty, in Blockbuster world he is the shift leader, Avery.  I told him someone was using my card and charging movies to my card.  I told him I rented movies on the 28th and returned them the following Tuesday.  He saw the charges on my account and said I had purchased the movies after 5 days.  What???  I said is this a RACKET Block buster is doing to stay in business?  He said no, I told him I didn't want to purchase the movies.  I told him I returned them on Tuesday, he put me on hold to find the movies I rented.  He came back and said the movies were there.  I asked him to credit my debit card and he said I would have to come back in and swipe my card again. 

I decided to get this handled with Avery and drove up to blockbuster to get my debit card credited 57.70.  I again asked Avery how did the two additional fees get charged to my account if they did not have access to my card?  He said when I swiped my debit card, THEY HAVE ADDED IN AN ADDITIONAL PROMPT MESSAGE THAT STATES, DO YOU WANT LATE FEES CHARGED TO THIS CARD, INSTEAD OF DO YOU WANT CASH BACK!!!!!

I got my fees credited back to my account, and I wanted everyone to know THAT BLOCKBUSTER RENTALS IS NOW BLOCKBUSTED.  SPREAD THE WORD, PAY ATTENTION TO ALL THAT GOES ON AROUND YOU...

This report was posted on Ripoff Report on 05/14/2012 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster/Spring-Texas-77379-5202/Blockbuster-BlockBusted-I-rented-6-movies-on-42812-was-not-told-the-movies-needed-to-882672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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