• Report: #1067312

Complaint Review: Blockbuster

  • Submitted: Mon, July 15, 2013
  • Updated: Mon, July 15, 2013

  • Reported By: BAK — salem Oregon
Blockbuster
Internet USA

Blockbuster, Dish Network charged our debit card without notifying us, informing us of a balance due or asking us to pay Internet

*Author of original report: Review our Original Report and Decide for Yourselves

*UPDATE Employee: I'd like to assist you

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Blockbuster rents unlimited movies to us, three at a time for a monthly fee of $19.99 charged to our approved credit card.  The movies are picked over the internet and mailed to us.  The movies can be returned whenever we want, no late fees.  We must return a movie before another movie will be sent to us.  On occasion we purchase used movies for Christmas gifts directly from a local Blockbuster store, using our debit card (checking account).

Without contacting us and asking for payment, notifying us of a balance due, or giving us the opportunity to pay or discuss a fee, the local Blockbuster store charged our debit card on 6/21/13.  After a week long series of emails from us and contacting our bank to dispute the charges, the store called leaving a message they were going to refund those charges.  Blockbuster is not professional, charged an unauthorized account and, most importantly, failed to notify us of the charges.  We uncovered the charges 7/1/13 when we tried to reconcile our checking account.

Our relationship with Blockbuster has ceased.  We are awaiting the reimbursement.  Please be cautious in considering Blockbuster.


This report was posted on Ripoff Report on 07/15/2013 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blockbuster/internet/Blockbuster-Dish-Network-charged-our-debit-card-without-notifying-us-informing-us-of-a-1067312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Review our Original Report and Decide for Yourselves

AUTHOR: BAK - ()

Facts remain undisputed - see our original report.  We still caution those considering Blockbuster, review what we went through.

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#2 UPDATE Employee

I'd like to assist you

AUTHOR: MikeL DISH - ()

BAK,

I saw your post and just wanted to provide some information to stear you in the right direction, which may be of use for anyone else who happens to stumble across this, as well.  They can also be contacted at (866) 692-2789 for any questions or concerns you have for them.  Please let me know at [email protected] if I can be of further assistance.

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