- Report: #761537
Report - Rebuttal - Arbitrate
Complaint Review: Blocknews.net
Blocknews.netPO Box 824 Alfred, Maine United States of America
Blocknews.net Company takes money, promises usenet service, does not deliver usenet service Alfred, Maine
*Author of original report: Blocknews.net Incompetent Crooks
*Author of original report: Blocknews.net is bogus
*Author of original report: My account still doesn't work
*REBUTTAL Owner of company: Blocknews
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A day later I notice my posts are not uploading. I email them on their standard form and they request I switch to the European server. I refuse because I know I will have to rebuild my book once this is done.
Then after more fails to upload I open a new support ticket and they ask me what the problem is? I tell them the same thing; my posts are not uploading to the newsgroups. They soon email back that they are fixing their equipment and ask me to be patient. I tell them fine, I am patient and I can wait for them to repair whatever they need to repair.
After another day of waiting, I open a new support ticket. This time they tell me, "oh, we didn't notice but your posting privileges have been suspended" due to some ambivilant term as "spamming. [continued below]....
I tell them fine. If you can't handle something as benign as this then please just refund my $2.75 block purchase price and we'll go our own separate merry ways. I then get a notice from Blocknews.net saying that if I report them to anyone they're going to charge $200.00 to my debit card as their "cleanup fee." What kind of madness is this?
If they refuse to do something so simple as to refund $2.75 to a irate customer after only a day or so of non-service what else are these people capable of? Now on top of this I think they may have blacklisted me from joining up with any other newsgroup provider.
If you're going to contract a newsgroup server, make sure they're not as thin-skinned as Blocknews is. Plus you see a cavalcade of other problems they can cause you. I also have had to close my bank account and open a new one due to their threat of withdrawing an unauthorized $200.00 out of it.
This report was posted on Ripoff Report on 08/05/2011 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blocknewsnet/Alfred-Maine-04002/Blocknewsnet-Company-takes-money-promises-usenet-service-does-not-deliver-usenet-servi-761537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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