- Report: #460257
Report - Rebuttal - Arbitrate
Complaint Review: Bloomstoday
Bloomstoday15405 John Marshall Hwy Haymarket, Virginia U.S.A.
Bloomstoday Billed for Blooms Rewards program after canceling Haymarket Virginia
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I contacted Blooms Today regarding the charge on May 13, 2009. The customer service representative was quite rude and continued to state that I agreed to the charge in the fine print, and Blooms Today was justified in charging my Visa account. I asked to speak to a supervisor, but I was told that there was none. I asked to speak to the owner, but was not permitted to do so.
I then asked to cancel the account, and I was advised that the accopunt would be canceled. However, I was charged $9.95 on my May 2009 Visa statement. When I inquired as to why I was charged after canceling the account, I was told that the account was canceled on May 14, which coincidentally happened to be the Blooms Today billing date. No consideration was given to my conversation on May 13 requesting the cancelation. The customer service rep continuously restated continued that I had agreed to the charge in the fine print.
A Visa supervisor was on the line during the conversation with the Blooms Today customers service rep. He indicated that there was nothing he could do about this and past charges, but any future charges to my account by Blooms Today would not be paid.
This is an unscrupulous company. I am reporting Blooms Today to the US and Virginia Better Business Bureaus.
Note that Blooms Today's website states:
"Blooms Today is an industry leader because we offer a wide variety of thoughtful flowers and gifts, many with same-day delivery, and every order carries our 100% Money Back Guarantee. Our vision is to continue to exceed our customers' expectations with quality, value and extraordinary service.
The Promise Behind the Name Blooms Today is an industry leader because we offer a wide variety of thoughtful flowers and gifts, many with same-day delivery, and every order carries our 100% Money Back Guarantee.
If you are not satisfied with your order, or have a customer service issue call 1-800-520-0573. Please have your order number and recipient information ready when calling. Thank You. "
What a joke!! This company has no concept of customer service or honest business practices.
New Fairfield, Connecticut
This report was posted on Ripoff Report on 06/09/2009 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bloomstoday/Haymarket-Virginia-20169/Bloomstoday-Billed-for-Blooms-Rewards-program-after-canceling-Haymarket-Virginia-460257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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