- Report: #562456
Report - Rebuttal - Arbitrate
Complaint Review: Blu Cigs
Blu Cigs500 Archdale Drive - Suite B Charlotte, North Carolina United States of America
Blu Cigs blucigs.com Electronic Cigarettes Charlotte, North Carolina
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I made three orders with this company: On 12/3, I ordered a starter kit; On 12/11, I ordered additional supplies.
I received the orders quickly, but only two the three batteries worked. Two batteries came with the starter kit and I ordered an additional battery with my 12/11 order.
I returned the two dud batteries on 12/31 using an RMA form. Blu Cigs Warranty information is as follows:
"blu is committed to delivering a quality customer experience. If for any reason you are not completely satisfied with your purchase, you may return your order within 30 days for a full refund. Simply complete the Return Merchandise Authorization (RMA) form located on the backside of the shipping invoice enclosed with your order, place the RMA form and all items from the original purchase in a padded envelope, and mail it to us at the address indicated on the RMA form. RMA forms can also be obtained by clicking here, or by emailing or calling customer service. Please allow 1-2 weeks for processing. All refunds will be issued to the credit card used for the original purchase."
As of today (1/30), I have yet to receive my replacement batteries. I have chatted with consumer service representatives on several occasions.
On 1/19, I was told that "We received the batteries as of 01/11/2010. As such, a new set will be issued out to you within this week as most exchanges take 10 business days to process and ship." As mentioned earlier, I had yet to receive my replacements although they have had the return for 15 business days. When I spoke with the customer service rep this evening, I was told that "yes, we have receive them, but it is still processing at this time." I assume I'm not going to see these replacements.
Customer service is not the only complaint against Blu Cigs. If you're interested in this product, you should do some research on the blucig. It's considered by many to be one of the more inferior e-cigs.
This report was posted on Ripoff Report on 01/31/2010 12:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blu-Cigs/Charlotte-North-Carolina-28217/Blu-Cigs-blucigscom-Electronic-Cigarettes-Charlotte-North-Carolina-562456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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