- Report: #375344
Report - Rebuttal - Arbitrate
Complaint Review: Blue Chip Enterprises GE Warranty Service And HH Gregg
Blue Chip Enterprises GE Warranty Service And HH Gregg4389 Mt. Caramel Tobasco Road Cincinnati, Ohio U.S.A.
Blue Chip Enterprises GE Warranty Service And HH Gregg Service Nightmare ,or Lack of that is, Cincinnati Ohio
That is where it began.
At this point, we have been told tech out sick, tech is having wisdom teeth taken out, part on order, part on backorder, part came in didn't fix it, another part on order, another part on back order. we have been told now that it will be the middle of november before the part even comes in the day after being told the part is being expedited. we get different answers, we get different excuses. all the while, there is no follow up phone calls, only us calling them to follow up. We are now on week 7 with no answers, no timeline. only excuses.
we are not offered loaners or replacements. Although it was promised to us at point of sale that a replacement is provided if not fixed. I am wondering who makes that call now as none of the three providers are coming to the plate with an answer. I can tell you that my husband and I are both sales professionals who sell extended service and warranties in different industries and if our companies acted this way, they would no longer be in business.
We would never recommend any of these three companies to anyone after this experience.
This report was posted on Ripoff Report on 09/23/2008 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Chip-Enterprises-GE-Warranty-Service-And-HH-Gregg/Cincinnati-Ohio-45244/Blue-Chip-Enterprises-GE-Warranty-Service-And-HH-Gregg-Service-Nightmare-or-Lack-of-that-375344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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