- Report: #767723
Report - Rebuttal - Arbitrate
Complaint Review: Blue Dolphin Group LLC
Blue Dolphin Group LLC1127 High Ridge Road, #335 Stamford, CT 06905 Internet United States of America
Blue Dolphin Group LLC M2 Media Group, LLC Magazines Never Received Internet
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On July 15, 2011, I sent an email to email@example.com, "Hi, I ordered my subscription over 6 weeks ago and haven't received the magazine. When will it be sent?"
On July 16, 2011, firstname.lastname@example.org responded, "Hello, According to our records, we forwarded your order to the Fulfillment House on 06/06/2011 . Standard delivery time for most magazines is 6 to 10 weeks, depending on the date an order is placed and the publication's frequency. Some monthly magazines and those published less frequently may take a little longer. If a magazine is only published 10 times per year it will generally take 10 weeks or more to receive your first issue. Sincerely,Blue Dolphin Customer Support"
Today, August 20, 2011, I sent an email to email@example.com, firstname.lastname@example.org, "Hi, I still have not received the subscription. Please send me a refund." In addition, I sent an email through Eversave.com's website hosted customer support email system regarding my payment for this product and the lack of delivered product.
Blue Dolphin does not provide its phone number, but the one email response was timely. Eversave.com and Bluedolphin.com (aka bluedolphin-magazines.com and M2 Media Group, LLC) appear to be working together in this fraudulent scheme. By the time the customer realizes that the magazine isn't arriving, it's to late to successfully file a fraud claim with the credit card company.
This report was posted on Ripoff Report on 08/20/2011 09:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Dolphin-Group-LLC/internet/Blue-Dolphin-Group-LLC-M2-Media-Group-LLC-Magazines-Never-Received-Internet-767723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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