- Report: #1073709
Report - Rebuttal - Arbitrate
Complaint Review: Blue Dolphin Magazines
Blue Dolphin Magazines, Select State/Province USA
Blue Dolphin Magazines Failure to Honor Coupon Massachusetts
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I received a $10 coupon from Mercury Magazines toward any purchase at Blue Dolphin. When I tried to use the coupon on their website I was directed to their "Appreciation Site." I tried placing an order multiple times over a four day period using various credit cards but always got a message that the order could not be procesed at this time to an error. They did not tell what the errro was. I sumbitted multiple e-mails to them. I also called them (it took some homework to find a contact number). They did not get back to me via e-mail until after the coupon had expired. They were of no help, writing the following useless response:
"We are sorry for the inconvenience. Please verify the site you are using and your credit card company."
I wrote back telling them the magazine I wanted to order and asked that they issue a new $10 coupon so that I can try again. Naturally, I never received a followup response. In effect, they were issuing coupons that they had no intention on honoring. I would never do business with this company again. Any company that goes to great lengths to hide their telephone number and does not even answer the phone is not a company that anyone should be doing business with.
This report was posted on Ripoff Report on 08/06/2013 08:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Dolphin-Magazines/Select-StateProvince/Blue-Dolphin-Magazines-Failure-to-Honor-Coupon-Massachusetts-1073709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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