• Report: #274098

Complaint Review: Blue Haven Pools @ Spas Supplies Direct

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  • Submitted: Tue, September 11, 2007
  • Updated: Fri, September 21, 2007

  • Reported By:allison park Pennsylvania
Blue Haven Pools @ Spas Supplies Direct
636 Broadway, Third Floor, San Diego, California U.S.A.

Blue Haven Pools @ Spas Supplies Direct Lies, ripoff, deceipt. gave lower price on the phone, then billed at higher price, worse customer services San Diego California

*UPDATE Employee: THE TRUE VICTIMS BLUE HAVEN SUPPLIES DIRECT & EMPLOYEES

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When I placed order by the phone, the sales agent confirmed to me that a 15% discount applied the the whole order with three items. She gave me a order # and the total invoice.

When the invoice came in the e-mail, it was significantly higher. I called their customer service and asked for correction. The agent said that she would check the recorded conversation and then called me back.

No one call me back. A e mail was sent to me indicating one of the items with the 15% discount. not the whole order.

I called back again. "Scot" gave me the same go around that he would have to check the recorded conversation to investigate. When I pressured him whether he or anybody actually would check the recording, he addmitted that nobody propably would.

Of course, "Scot" said that he would call me back tomorrow with the result. He even challenged me to put my experiences with Blue Haven on the internet.

I would continue to post here and let you all know what the final solution will be. At the mean time, I would not recommend anybody buying anything from them. After all, the stuff they sell, every body is selling them. You would buy from a honest vendor with good service.

Do not make the mistake I have make.

Bill
allison park, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 09/11/2007 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Haven-Pools-Spas-Supplies-Direct/San-Diego-California-92101/Blue-Haven-Pools-Spas-Supplies-Direct-Lies-ripoff-deceipt-gave-lower-price-on-the-pho-274098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

THE TRUE VICTIMS BLUE HAVEN SUPPLIES DIRECT & EMPLOYEES

AUTHOR: Julian - (U.S.A.)

this is that type of comments and attitude we here at blue haven have been dealing with, as you can see from my emails we have tried to help mr. chen but his reply's are yells and disrespect, my children have nothing to do with this i dont know anyone in customer service that would deal with this kind of slander and personal attacks! we still wish Bill the best and welcome his return of his order!!

thanks agian Bill have a great day!!

---william wrote:

I knew that you or your company would not have the gut to face the true.

Go listen to the tape or work for a decent company.

How can you go home and face the children? if you have any.

--- Julian Ramirez wrote:

> ONCE MORE: I would have gladly taken care of you but we are past that
> point you have made false claims online and slandered our name as well
> as our employees. But we still wish you the best!
>
> Have a fabulous day!!
>
>
> Julian
>
> -----Original Message-----
> From: william
> Sent: Friday, September 21, 2007 9:46 AM
> To: Julian Ramirez
> Subject: RE: invoice
>
> you won't earn my respect for standing up for a lie.
> Just go check the recording of the original phone order and then tell
> me how you have taken care of your customer.
> You lied to me, and you will be exposed!
>
>
> --- Julian Ramirez wrote:
>
> > I'm sorry you have been wronged in the past by other companies but we don't bait and switch if we did we would have been in business since 1954, I have tried to call you and your reply was "im *&^% sick of you guys" I would have gladly taken care of you but we are past that point you have made false claims online and slandered our name as well as our employees. But we still wish you the best and hope you find a company that will bend over backwards for you!
> >
> > Have a fabulous day!!
> >
> > Julian
> > -----Original Message-----
> > From: william
>
> > Sent: Friday, September 21, 2007 7:34 AM
> > To: Julian Ramirez
> > Subject: RE: invoice
> >
> > The discount was offered to me by your sale agent on the phone. Two of your customers service agents have proised to check your phone recording and call me back. No body did.
> >
> > It is a classic bait and switch to entice me to buy more and then tried to back out of the discount.
> > Do me a favor and go listen to the recording.
> >
> >
> > --- Julian Ramirez wrote:
> >
> > > Sir you were given 15% off your winter cover just at the promotion code stated. We do not need to rip you off but will not bend over backwards just because your making false claims on the internet we have the call, if you have a promotion code that gives you 15% off the entire order please send it in and I will be happy to give you that discount! I apologize you are confused about the promotion code that was not our intention all we are trying to do is save you
money,and we did that you received 15% off your winter cover, I hope you have a fabulous day and
have fun in the sun!! :)
> > >
> > > Julian
> > > -----Original Message-----
> > > From: william
> > Sent: Thursday, September 20, 2007 1:19 PM
> > > To: Julian Ramirez
> > > Subject: Re: invoice
> > >
> > > Check this out. I will continue to update the story until you do you correct your mistake.
ripoffreport.com/reports/0/274/RipOff0274098.htm
> > > --- Julian Ramirez
> wrote:
as you can see from the attached picture that
the 15% off was applied
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