• Report: #28081

Complaint Review: Blue Haven Pools - Virginia DC

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  • Submitted: Mon, August 26, 2002
  • Updated: Tue, March 04, 2003

  • Reported By:Edgewater MD
Blue Haven Pools - Virginia DC
9104 Industry Dr Manassas, Virginia U.S.A.

Blue Haven Pools is a ripoff company that doesn't give a dam Pay. Manassas, Virginia

*UPDATE Employee: This report is false.

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In Full equals incomplete pool and BAD BAD Customer Service .....

We entered into a contract for Blue Haven Pools to build our pool. A great sales person that gave us a very warm and comforting feeling. That was the last good note regarding Blue Haven Pools of the Virginia, DC and Maryland area. They were late in delivering the pool and we had to manage the entire project as the project manager never showed up and when he did, all he wanted was the next payment.

Our home sat with a hole in the ground filling up with rain water for over 2 months. I tried calling the corporate office to complain, BUT NEVER got a phone call back. We called a Mr. Rosh who was the manager and we left over 20 calls for him of which he still has not returned. The pool finally got completed, but the punch list still remains and we can't get any satisfaction to complete the outstanding items.

This was our first pool and WOW did we make a mistake going with Blue Haven. Many of our friends went with Johnson Pools and others in the area and their experiance does not come close to this nightmare. It is a helpless feeling that you can't get anyone in the Corporate office or in the local office to call you back. Once they have your money, you are OUT OF SITE AND MIND. Buyer Beware of Blue Haven Pools. I have contacted the BB and I will also be contacting anyone else that will listen to my nightmare.

Lowell
Annapolis, Maryland

This report was posted on Ripoff Report on 08/26/2002 07:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Haven-Pools-Virginia-DC/Manassas-Virginia-20111/Blue-Haven-Pools-is-a-ripoff-company-that-doesnt-give-a-dam-Pay-Manassas-Virginia-28081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

This report is false.

AUTHOR: Raymond - (U.S.A.)

After I was made aware of this report by a potential customer, we investigated the claim to see what could be done to resolve this matter. As it turns out, THIS CUSTOMER DOES NOT EXIST. We do not have any clients by that name ( either first or last names) with outstanding service issues. It appears as though a local competitor has falsified this claim to damage the reputation of the Virginia office.

By going so far as to mention the area that both companies cover, as well as the competing company itself, it became quite evident that they are using this as a selling tool against us in their presentation.

Our field supervisors regularly visit every site, and all calls are returned in a timely matter. It is unfortunate that someone has gone to this length to discredit another company without any recourse.

While I find this site to be useful as both a consumer and businessperson, I only hope that ripoffreport.com remains diligent in their fact-checking so that this type of misleading information can be curbed.

I would also advise to consumers to take what they can from sites such as this, while continuing to check into the business practices of the contractors that they are considering. The most reliable information can be found through local sources such as previous and current customers and the Home Improvent Commission for your state.
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