- Report: #215592
Report - Rebuttal - Arbitrate
Complaint Review: Blue Haven Pools
Blue Haven Pools9104 Industry Dr Manassas, Virginia U.S.A.
Blue Haven Pools ripoff doesn't honor warranty rebuttal by BH on this site is inaccurate Manassas Virginia
*Author of original report: No Frank, you are a liar, and BH corporate agrees!
*UPDATE Employee: Your a liar Eric!
*UPDATE Employee: New ownership
I have my second leak in 3 months from the plumbing, and Harry Lutz is trying to say it isn't covered past a year in the warranty (through rep Jimmy; I have never spoken to Lutz). Lutz was conviently on a much needed vacation when I asked to speak to him. Now back, he is out of the office today, though I was put on hold for a minute before that was established; you'd think a reception would maybe know if the boss was out. During Harry Lutz' vacation, Jimmy was kind enough to call corporate about my warranty. Barbara from Corporate agreed that it was covered, but told Jimmy that he'd need to still speak to Lutz before he acted. Well, Lutz comes back from vacation, and he tells Jimmy I'm only covered for plumbing In and under the pool. Well, where else can the plumbing be, in the sky? No where else in the warranty is plumbing mentions. Lutz claims it applies to the One Year Warranty on all other parts sections; a section that references parts and accessories including decking. Something as important as plumbing isn't mentioned there, but the totally cosmetic decking is! What a con-artist.
I called for over a month, usually twice daily for this answer. I want a call back from Harry Lutz, and I want my warranty honered! It's October and I need this leak fixed so I can close my pool for the winter. I add water daily through my hose. Will I get reimbursed for the huge hike in my water bill?
This report was posted on Ripoff Report on 10/13/2006 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Haven-Pools/Manassas-Virginia/Blue-Haven-Pools-ripoff-doesnt-honor-warranty-rebuttal-by-BH-on-this-site-is-inaccurate-M-215592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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