I needed a computer and heard an add on the radio for Blue Hippo Funding. I could give a down payment then receive my computer in about 2-weeks and just make weekly payments. In return after it was paid off I would get a color printer, digital camera, and an Ipod. I gave them my checking account number (Bad Mistake) and authorized them to take out $124.00 3-19-09 then my weekly payments were to start 4-3-09. 4-19-09 $124.00 was withdrawn from my account. No problem. 3-26-09 I received an email claiming they had a problem withdrawing the money and that I was defaulting our contract. My bank statement showed that they had printed a check out To Blue Hippo Funding LLC with my account number like I had written them a personal check.
When I called to tell them they had withdrawn the money and I had not defaulted they wanted proof! I made a copy of the check (front & back) a copy of my bank statement and faxed it to them. In the mean time that attempted to withdraw the $124.00 3-more times. I only had $100.00 in my account. So with over draft charges that they caused I had $25.00 left. When I told them to quit trying to take my money they claimed they still had no record of payment. So I had to fax all the information again. They were going make another attempt to withdraw $124.00 so I canceled my order and just wanted a refund. Now since I did not cancel within 7-days I was only entitled to a store credit. Even after they were the ones that caused all of this mess they will not work with me. I have faxed and called begging them to just give me a refund based on all the errors they caused. My request is still with management. I am told and to call back in a couple of weeks! It is going on 3-months. I don't know what to do! If I had the money in my bank at the time they kept trying to get it out they would have $496.00 right now. And several of my bills would not be paid.
Salt Lake City, Utah