- Report: #527000
Report - Rebuttal - Arbitrate
Complaint Review: Blue Mountain - American Greetings
Blue Mountain - American GreetingsOne American Rd Brooklyn, Ohio United States of America
Blue Mountain - American Greetings AG Interactive No way to cancel! In Bed with Bill Me Later! Possible Contact 1-800-711-4474 Brooklyn, Ohio
April 6th 2009-Signed up with Blue Mountain eCards for free trial.
April 12th 2009-I went to the site to send an ecard. I was able to sign in but unable to send any ecards. After 45 mins of frustration I canceled my trial via email.
Two weeks later I received a billing statement from BillMeLater. It had two charges on it. One dated the day after I signed up (April 6th) in the amount of $2.99 and one on April 29th again in the amount of $2.99.
I did not feel that this billing was correct and contacted BillMeLater. The representitive from BillMeLater explained to me that in order to have the free trial canceled I have to CALL BlueMountain.com for security reasons even though their site states the following:
"We use a technology called Secure Sockets Layer (SSL), which is the industry standard for secure commerce transactions. SSL encrypts all of your personal information, including your name, address, and credit-card number, so that the information cannot be read. We assure you that all of your transactions with BlueMountain.com involving credit cards and personal information are secure."
I found the above info while I was searching for the cancelation number which I never found. All I found was a statement that said if you do not cancel in the alotted time there is no refund.
After several days of no luck I called BillMeLater to see if they could help. They gave me the following number 888-254-1450. I called the number several times, entered the needed info and was hung up on. During this process I noticed something very strange. Whatever info I gave the system it always came back wrong.
Example: Given 212-555-4567, the system came back with 723-437-9903. Not even close.
After some time I received another statement from BillMeLater. It has another charge for $2.99 + $2.00 min finance charge plus $19.00 late fee.
I call BillMeLater again. They took the charges of but not the original charges. I again tried to call Bluemountain.com with no results. Two month have now passed and I had to have the fees taken off my statement again. But I did learn something.
The BillMeLater representitive to me a secret on how to get past the BlueMountain phone system:
1. Hit the number to cancel membership.
2. say your phone #. When asked if it is correct say yes even thogh it will always be wrong.
3.Repeat for all info. The system will say," info not found. Please wait for a representitive."
4. Your in!
By this time several months have passed and the standard answer from BlueMuntain is,"You did not cancel in the given time and all membership fees are non-refundable."
It dosen't take a rocket scientist to see what is going on here. To add insult to injury BillMeLater has paid BlueMountain so BlueMountain could not care less and they are now out of the loop. BillMeLater is just a bill collector hiding under the pretense of a credit card company who will ruin your credit and life by terrorizing you.
As of now I have made the decision not to pay and welcome may day in court. I am also in the prosess of boycotting all companies involved with BillMeLater and am going to post them on my new website in a very short time. You will know and so will BlueMountain & BillMeLater.
This report was posted on Ripoff Report on 11/21/2009 05:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Mountain-American-Greetings/Brooklyn-Ohio-44144/Blue-Mountain-American-Greetings-AG-Interactive-No-way-to-cancel-In-Bed-with-Bill-Me-L-527000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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