• Report: #180114

Complaint Review: Blue Mountain - American Greetings

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  • Submitted: Wed, March 08, 2006
  • Updated: Mon, March 26, 2007

  • Reported By:Timonium Maryland
Blue Mountain - American Greetings
One American Rd Cleveland, Ohio U.S.A.

Blue Mountain - American Greetings ripoff and unethical practice of fraudulent billing when cancelling a membership Cleveland Ohio

*Consumer Suggestion: Canned Responce

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When someone tries a free trial membership to BlueMountain.com, they must give a credit card number and cancel within a certain time period.

I canceled via the Internet/email and received a confirmation that my trial membership had been canceled. However, at the bottom of the confirmation email, it says you must call a number to complete the cancellation. This is very uncommon in usual Internet business practices and creates undue burden on the consumer. Because I assumed my membership had been canceled via the Internet, I did not take any further action until I saw the first monthly charge on my credit card bill from American Greetings.

I looked back at my email confirmation and saw the part about having to call them so that is what I did. The phone rep probably has heard this a hundred times and was able to look back at my account and was able to verify the exact date that I canceled via the Internet. She said she would reverse the charge on my credit card.

Later in the day I received a canned email confirming this refund. The fact that the email was canned leads me to believe that this happens all the time. American Greetings benefits by those who don't notice this charge on their bill or who don't bother calling to complain.

This business practice is unethical and should be reported.

Mike
Timonium, Maryland
U.S.A.

This report was posted on Ripoff Report on 03/08/2006 08:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Mountain-American-Greetings/Cleveland-Ohio-44144/Blue-Mountain-American-Greetings-ripoff-and-unethical-practice-of-fraudulent-billing-whe-180114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Canned Responce

AUTHOR: Adam - (U.S.A.)

Caned Responses are not just a means to blow off a complaint, nor does it mean that they are ripping off a lot of people the same way. Canned responses are a part of any customer service these day. There are pre-written answers to just about any situation anyone could get them selves into for any company. Its just a simple fact of business today. Try emailing you bank, or anywhere else. 9 time out of 10 you will get back canned, maybe somethings have been added to make it seem less automatic, but it's still canned.
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