- Report: #180114
Report - Rebuttal - Arbitrate
Complaint Review: Blue Mountain - American Greetings
Blue Mountain - American GreetingsOne American Rd Cleveland, Ohio U.S.A.
Blue Mountain - American Greetings ripoff and unethical practice of fraudulent billing when cancelling a membership Cleveland Ohio
*Consumer Suggestion: Canned Responce
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I canceled via the Internet/email and received a confirmation that my trial membership had been canceled. However, at the bottom of the confirmation email, it says you must call a number to complete the cancellation. This is very uncommon in usual Internet business practices and creates undue burden on the consumer. Because I assumed my membership had been canceled via the Internet, I did not take any further action until I saw the first monthly charge on my credit card bill from American Greetings.
I looked back at my email confirmation and saw the part about having to call them so that is what I did. The phone rep probably has heard this a hundred times and was able to look back at my account and was able to verify the exact date that I canceled via the Internet. She said she would reverse the charge on my credit card.
Later in the day I received a canned email confirming this refund. The fact that the email was canned leads me to believe that this happens all the time. American Greetings benefits by those who don't notice this charge on their bill or who don't bother calling to complain.
This business practice is unethical and should be reported.
This report was posted on Ripoff Report on 03/08/2006 08:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Mountain-American-Greetings/Cleveland-Ohio-44144/Blue-Mountain-American-Greetings-ripoff-and-unethical-practice-of-fraudulent-billing-whe-180114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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