- Report: #465331
Report - Rebuttal - Arbitrate
Complaint Review: Blue Mountain Card Co. (American Greetings)
Blue Mountain Card Co. (American Greetings)Internet U.S.A.
Blue Mountain Card Co. (American Greetings) Most Frustrating Web Experience I have ever had trying to contact Blue Mountain Card Co. Internet
*Author of original report: More Frustration with Blue Mountain Cards
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Since I was no longer able to print cards during the trial period, I went online and cancelled the order. When my next bank statement arrived, I had a charge deducted by Blue Mountain for $29.99. I had tried numerous times during the trial period and since receiving the charge to my bank account to contact the company but it is impossible to contact a "real person". All commmunication is done on the phone and online using an automated system and no access is given to customer service.
According to the automated response, there are no refunds given although the charge was made to my account without my agreement. They get you in with their free trial which is not the length of time they advertise and make it impossible to cancel or ignore your attempts to cancel.
This report was posted on Ripoff Report on 06/26/2009 02:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-Mountain-Card-Co-American-Greetings/internet/Blue-Mountain-Card-Co-American-Greetings-Most-Frustrating-Web-Experience-I-have-ever-ha-465331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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