Last spring, my husband and I noticed a company named BlueStar Direct was making automatic drafts out of our checking account for $45-$60 every so often. The automatic drafts were set up in my madien name (we have been married for 3 years) so we were unsure what this was. There was a phone number listed on the automatic drafts. I called the number numerous times and was not able to speak with anyone, but was able to leave messages. None of my messages were returned. Our bank was gracious enough to reimburse us are money and helped us put a stop payment on the automatic drafts from BlueStar Direct at no charge. The stop payment only lasted 6 months and before we realized it had been 6 months, BlueStar Direct started to draft more monsy out of our account. This time it totaled about $300 for December 06 and about $100 so far in January(not to mention the Overdraft charges that occured since it was at the holidays). I attempted to call the number again and finally talked to someone!!! I expalined our situation and the lady was unwilling to cooperate with me. She asked me how much had been drafted out of my account so I read off some of the amounts to her. She then told me I had to speak with the accounting department and gave me their fax number and address. I asked for their phone number and the lady stated the accounting department did not take direct calls (wonder why). She then stated that I would have to fax them my bank statements that proved the transactions. I told her that was insane as they should have records of what they have drafted out of my account. She then stated that I needed to file a police report regarding them having my infromation and fax that to them also.
When asked how they have my information, the lady stated that you can sign up on line. When I looked at the registration page online, all it asks for is your name, address, and checking account information which anyone can get if you have written them a check!!!
Is there currently a lawsuit on BlueStar direct?
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.