- Report: #184323
Report - Rebuttal - Arbitrate
Complaint Review: Blue World Pools - Global Sun Pools
Blue World Pools - Global Sun PoolsWww.blueworldpool.com Reno , Nevada United States of America
Blue World Pools Review: Blue World Pools customers can feel safe confident & secure when doing business with Blue World Pools, commitment to total customer satisfaction, receives a positive report in customer support and product quality assurance. Reno Nevada
*UPDATE.. Blue World Pools demonstrate their commitment to total customer satisfaction through the Rip-off Report Corporate Advocacy Program, the program that benefits the consumer & assures them of complete satisfaction & confidence. Blue World Pools considered to be industry experts at turn-key above ground swimming pool sales, finance, installation and service.
*Consumer Comment: Yes, You Can Certainly Tell
*Consumer Comment: Deplorable Sales Tactics but what about personal responsibility?
*UPDATE EX-employee responds: Once Again Blue World Pools (Writes there own positive comments)
*Consumer Comment: i trust them
*Consumer Comment: blue world pool was the perfect gift for my family
*Consumer Comment: a great experience
*Consumer Comment: Is this company run by the Kirby people??
*Consumer Comment: Blue Water Pools
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SPECIAL UPDATE: July 24 2014: Blue World Pools remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Blue World Pools is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Blue World Pools has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Blue World Pools has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Blue World Pools remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Rip-off Report Review:
EDitor's UPDATE: Positive Rating and Recognition has been given to Blue World Pools for its Commitment to Excellence in customer service.
After an investigation by Rip-off Report, we found that Blue World Pools is actively resolving complaints and addresses contractor issues. This EDitor has reviewed the Reports regarding Blue World Pools and has found a real and dedicated effort by Blue World Pools' management team to effectively resolve past, present, and future complaints. Many of which were just misunderstandings and have now been resolved. Rip-off Report found that the number of Reports is so very small in comparison to its total number of customers. We did find some reports that may have been posted by a competitor. Some complaints came from people who did not even purchase a pool from Blue World Pools. Blue World Pools has worked with Rip-off Report to make the changes necessary to give consumers additional confidence and trust to purchase Blue World Pools' swimming pool packages. The truth is, no matter how hard any company may try, including Blue World Pools, there are bound to be a certain number of complaints. No company or individual can ever satisfy everyone, All companies will get complaints How those companies handle those complaints is what separates good businesses from the bad ones.
Rip-off Report Investigation found that Blue World Pools is fully committed to resolving all complaints quickly and doing everything possible to satisfy its customers, whatever it takes. . Blue World Pools also takes appropriate action against any of its contractors who are found to have broken Blue World Pools policies and procedures. We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into context of its size.
More importantly, Blue World Pools executives recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Blue World Pools has made many changes allowing their customers a smooth approach to a complete satisfying experience when purchasing a fun and enjoyable pool. Blue World Pools has great purchasing power because they buy in such a large volume, passing on those savings to their clients the best selection at an affordable price.. ..
Most businesses would never commit themselves like Blue World Pools has to the Rip-Off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to customer service/satisfaction in their industry.
Read more about Blue World Pools Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Blue World Pools - Global Sun Pools ripoff $299 pool. Its a SCAM Reno Nevada
So you saw an ad for an above ground pool for $299 and thought it was too good to be true? It is!
I am a former sales person for Blue World Pools (aka) Global Sun Pools. First off when you call the will ask for your social security number. Why? They are running a credit check to see if you qualify. Secondly they want to know if you actually own the home. No single wide trailers accepted. Then they set-up an appointment for a sales person to show up.
The sales person shows up and the first thing they do is call the office to report they made it to the appointment. This is when they are told the company needs a "show pool" in that area. Sales person looks over the yard seeing where "you" want your new pool.
Then sales person sits down showing you a book of the three pools they have. The first two are the Classic and Midline pools. They tell you all the great things about these pools and how you are going to save money by purchasing one of these pools. Most of the time they are pushing the Midline 24'. They promise that you will get a pool that uses an Ion water purifier. Using this you as the owner should only need to add a gallon of bleach once a week to have a clean and sparkling pool. The problem with this is the Ion system doesn't do a great job of killing the bacteria in the water. Since you are adding bleach then that makes the pool a chemical pool.
If you will become a show pool for them they will upgrade your ladder, give you a winter pool cover and a solar cover. But in order for you to become a show pool you need to do a few things. #1 you must agree to show your pool 3 times in one year. #2 The pool must be installed ASAP. #3 you must agree to sign today and today only. #4 you agree to give your personal guarantee (basically saying you will not back out of the deal)
If you will do this they will take the list price (usually around $17K and subtract $2600 off the top. If you don't go for this they will ask you if you would consider a 2 Year Show Pool. The only difference is you would show the pool 6 times in two years. If you will do this they will subtract an additional $2k off the price. Now the price is around $12K. They will finance it for 84 months at 21% interest so it will cost you around $270 a month.
They have promise their pool has a life time guarantee but it does not cover labor charges. You can get a 24' above ground pool at most any local dealer for around $3K totally installed. So basically you are buying a pool for an inflated price.
If you say no then the sales person calls the office and tells them the last price. The office gets you the home owner on the phone and tries to close the sale. They will even drop the price to the rock bottom price (somewhere around $8K) seeing if they can get you to buy. You still will be spending a LOT more money than what you could get locally. They want to sell you while they are there in front of you.
I've been stuck in someone's house for several hours while they debate if they should do it or not. It's a very uncomfortable situation for everyone there. And one last point. YOU as the customer have THREE working days to cancel your order. More things they don't like for their sales people to talk about but it is a Federal Law and they must abide by it. Blue World does count Saturday as working day so be careful.
Now if you still are sold on getting a pool for $299 there are some things you should know. #1 that price doesn't include delivery. #2 you as the customer are gong to have to jump thru many hoops to get this deal. #3 you the customer agrees to first off take a picture of where you pool is going and send it in to the company. #4 Then if that is OK'ed you the customer MUST get the ground level completely and take a picture and send it in. #5 You then send in another picture of that level ground with a tarp over that area. #6 You the customer MUST go to an attorney and have him sign off on the contract (costing you more money). #7 You the customer MUST show that you are the legal land owner. In other words your $299 pool just went up by leaps and bounds. The delivery cost is $399 alone much less renting a front end loader to level out the land and purchasing 2 tons of sand.
Also the $299 pool DOESN'T have a life time warranty. It comes with a cartridge filter (not a sand filter), a manual vacuum, a 13 mil liner (very cheap) and a cheaper ladder. If you want to pursue that route I suggest going to K-Mart, Wal-Mart or Sam's club and buying one of their cheaper pools. It will cost you less in the long run!
So why would I tell you the consumer all of this? Because I want to be able to sleep at night. I sold a few pools for Blue World Pools but really felt bad enough that I just could not go on misleading people who really could not afford a pool. If you are thinking of a getting a pool great! But please take a few days to think over your decision BEFORE you buy. If they are a good pool company they will fully understand and ANY offer to good to pass up that day will still be there in the next few days IF they really want your business.
Also I understand that Blue World is now selling Thermospa's Hot Tubs. Again they are inflating the price and dropping it trying to get you to buy today one of their show spa's.
So do yourself a HUGE favor and shop around for your pool. Don't be in a hurry to make a purchase. There is always room for negotiation and you can save yourself a lot of money.
John Finger, Mississippi
This report was posted on Ripoff Report on 03/31/2006 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-World-Pools-Global-Sun-Pools/Reno-Nevada/Blue-World-Pools-Review-Blue-World-Pools-customers-can-feel-safe-confident-secure-when-184323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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