- Report: #199684
Report - Rebuttal - Arbitrate
Complaint Review: Blue World Pools
Blue World Poolsblueworldpools.com Carson City, Nevada United States of America
Blue World Pools REVIEW: Blue World Pools commitment to 100% customer satisfaction, receives a positive report in customer support and product quality assurance. Feel safe confident & secure when doing business with Blue World Pools. Carson City, Nevada
*UPDATE.. Blue World Pools demonstrate their commitment to total customer satisfaction through the Rip-off Report Corporate Advocacy Program, the program that benefits the consumer & assures them of complete satisfaction & confidence. Blue World Pools considered to be industry experts at turn-key above ground swimming pool sales, finance, installation and service.
*UPDATE EX-employee responds: These Guys are ripping off everyone
SPECIAL UPDATE: September 20 2011: Blue World Pools remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Blue World Pools is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Blue World Pools has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Blue World Pools has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Blue World Pools remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
EDitor's UPDATE: Positive Rating and Recognition has been given to Blue World Pools for its Commitment to Excellence in customer service.
After an investigation by Rip-off Report, we found that Blue World Pools is actively resolving complaints and addresses contractor issues. This EDitor has reviewed the Reports regarding Blue World Pools and has found a real and dedicated effort by Blue World Pools' management team to effectively resolve past, present, and future complaints. Many of which were just misunderstandings and have now been resolved. Rip-off Report found that the number of Reports is so very small in comparison to its total number of customers. We did find some reports that may have been posted by a competitor. Some complaints came from people who did not even purchase a pool from Blue World Pools. Blue World Pools has worked with Rip-off Report to make the changes necessary to give consumers additional confidence and trust to purchase Blue World Pools' swimming pool packages. The truth is, no matter how hard any company may try, including Blue World Pools, there are bound to be a certain number of complaints. No company or individual can ever satisfy everyone, All companies will get complaints How those companies handle those complaints is what separates good businesses from the bad ones.
Rip-off Report Investigation found that Blue World Pools is fully committed to resolving all complaints quickly and doing everything possible to satisfy its customers, whatever it takes. . Blue World Pools also takes appropriate action against any of its contractors who are found to have broken Blue World Pools policies and procedures. We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into context of its size.
More importantly, Blue World Pools executives recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Blue World Pools has made many changes allowing their customers a smooth approach to a complete satisfying experience when purchasing a fun and enjoyable pool. Blue World Pools has great purchasing power because they buy in such a large volume, passing on those savings to their clients the best selection at an affordable price.. ..
Most businesses would never commit themselves like Blue World Pools has to the Rip-Off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to customer service/satisfaction in their industry.
Read more about Blue World Pools Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Blue World Pools ripoff fraud scam artists illegal conversion of funds Carson City Nevada
We were visited by the "high pressure" salesman on April 20, 2006 and told we had 5 days, until 4/24/06 to cancel. Feeling uncomfortable after the salesman had left (and only giving a $100.00 deposit) my husband and I decided to terminate the contract.
During the day on Friday, 4/21/06, "Jim" from the Finance Department called our home and left an answering machine message with a telephone contact number. When my husband called this number, lo and behold, it was disconnected.
During the evening of Friday, April 21, 2006 I telephoned the direct line to Blue World Pools and left them a scathing message about their scam and "fly by night" sales and finance department and cancelled the contract. On Saturday, April 22, 2006 my husband received a telephone call from "Jim" in Finance, confirming that our contract was cancelled. The best part of this story is that our contract was cancelled on Saturday, April 22, 2006 and yet on May 1, 2006, Blue World Pools went ahead and deposited our check.
On Monday, 4/24/06 we Federal Expressed to Blue World Pools (as their fax machine was "down" - yeah right) our canceled contract and requested the reimbursement of our $100.00 deposit, per their contract policy.
After several non-returned calls I finally spoke to someone in the sales department who snottily advised me that "you will have to send in a copy of your cancelled check". After obtaininng this document on June 7, 2006 I faxed a copy of the cancelled $100.00 check and requested our reimbursement. As of today's date, July 6, 2006, we have not heard a "peep" out of Blue World Pools.
My husband and I are considering filing a small claims case for illegal conversion of funds.
Thank you for listening.
Melissa Woodlawn, Illinois
This report was posted on Ripoff Report on 07/06/2006 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-World-Pools/Carson-City-Nevada/Blue-World-Pools-REVIEW-Blue-World-Pools-commitment-to-100-customer-satisfaction-receiv-199684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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