• Report: #250988

Complaint Review: Blue World Pools

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  • Submitted: Tue, May 29, 2007
  • Updated: Mon, May 16, 2011

  • Reported By:eastern North Carolina
Blue World Pools
Carson City, Nevada United States of America

Blue World Pools Review Scam | Complaints INVESTIGATION: Blue World Pools commitment to 100% customer satisfaction, receives a positive report in customer support and product quality assurance. Feel safe confident & secure when doing business with Blue World Pools. Carson City, Nevada
*UPDATE.. Blue World Pools demonstrate their commitment to total customer satisfaction through the Rip-off Report Corporate Advocacy Program, the program that benefits the consumer & assures them of complete satisfaction & confidence. Blue World Pools considered to be industry experts at turn-key above ground swimming pool sales, finance, installation and service.

*Consumer Comment: You sound more like an employee and not a costumer.

*Consumer Comment: Blue World Pools Sells For Thermo Spas

*Author of original report: Glad it worked out for you

*Consumer Suggestion: I Have A Blue World Pools , It is FINE

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SPECIAL UPDATE: May 16 2011: Blue World Pools remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Blue World Pools is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Blue World Pools has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Blue World Pools has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Blue World Pools remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Blue World Pools is Rip-off Report Verified


Rip-off Report Investigation:

EDitor's UPDATE: Positive Rating and Recognition has been given to Blue World Pools for its Commitment to Excellence in customer service.

After an investigation by Rip-off Report, we found that Blue World Pools is actively resolving complaints and addresses contractor issues. This EDitor has reviewed the Reports regarding Blue World Pools and has found a real and dedicated effort by Blue World Pools' management team to effectively resolve past, present, and future complaints. Many of which were just misunderstandings and have now been resolved. Rip-off Report found that the number of Reports is so very small in comparison to its total number of customers. We did find some reports that may have been posted by a competitor. Some complaints came from people who did not even purchase a pool from Blue World Pools. Blue World Pools has worked with Rip-off Report to make the changes necessary to give consumers additional confidence and trust to purchase Blue World Pools' swimming pool packages. The truth is, no matter how hard any company may try, including Blue World Pools, there are bound to be a certain number of complaints. No company or individual can ever satisfy everyone, All companies will get complaints How those companies handle those complaints is what separates good businesses from the bad ones.

Rip-off Report Investigation found that Blue World Pools is fully committed to resolving all complaints quickly and doing everything possible to satisfy its customers, whatever it takes. . Blue World Pools also takes appropriate action against any of its contractors who are found to have broken Blue World Pools policies and procedures. We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into context of its size.

More importantly, Blue World Pools executives recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Blue World Pools has made many changes allowing their customers a smooth approach to a complete satisfying experience when purchasing a fun and enjoyable pool. Blue World Pools has great purchasing power because they buy in such a large volume, passing on those savings to their clients the best selection at an affordable price.. ..

Most businesses would never commit themselves like Blue World Pools has to the Rip-Off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to customer service/satisfaction in their industry.

Read more about Blue World Pools Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

Blue World Pools TIPS Nationwide Scammers Nationwide

Thanks to this website and others, we canceled our appointment with Blue World Pools!! I knew something was WRONG when the operator could not (or would not) answer any of my questions...instead she was all too happy to set up a 90 minute presentation appointment.


We set the appointment but I was still feeling uneasy about the whole deal....the old saying, if its too good to be true....yea. (always trust your gut instincts!! Your gut never lies!)

I set to work doing research and luckily I found out what BWP's is like before I was taken to the cleaners!! When I called to cancel the appointment I was asked why I was canceling and I told them "I found out your company is nothing but a scam" and guess what?? THEY DIDN'T DENY IT nor try to talk me into thinking any different!!

The salesman hung up and called his manager, we had a 3 way conversation (myself, the salesman and the manager) and I repeated myself...they still didn't deny it nor try to get me to believe any different. We hung up and I haven't heard from them since! (thank God)

If you've been a victim of a BWP scam, please contact the FTC. www.ftc.gov Also contact your State's Attorney General's office as well as the Better Business Bureau in your state AND the Nevada BBB too since Blue World Pools is based there.

Contact the General Manager of your local tv station that advertised Blue World Pool's bait and switch scam $399 pool....... I've found that these General Managers are very protective of their stations and they do not want to be connected with a scam advertiser and most GM's will do research into Blue World Pools..and hopefully yank their advertisement....thus saving all the viewers in your area!

Since this 'company' is based in Nevada, please direct complaints to the Nevada Attorney General's office as well.

The ONLY way to shut this scam down is to hit them from all sides, get your stories out to the media, the internet and the local public...so they can no longer operate their shady 'business' practices!

Office of the Attorney General Carson City Office 100 North Carson Street Carson City, Nevada 89701-4717 (775) 684-1100 Fax - (775) 684-1108

Good luck. Please help shut down shady business practices

Julie eastern, North Carolina
U.S.A.


This report was posted on Ripoff Report on 05/29/2007 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-World-Pools/Carson-City-Nevada/Blue-World-Pools-Review-Scam-Complaints-INVESTIGATION-Blue-World-Pools-commitment-to-1-250988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You sound more like an employee and not a costumer.

AUTHOR: Cathy - (U.S.A.)

You sound too much like the sales representive then a customer. If what you say were true, the company would not have to lie, trap and misrepresent themselves. They would have enough happy costomers that they would not have to stoop to the tactics they use. From my own experience and reading other people experience I just can't believe there are any satisfied costumers. They are deceptive from the start. Just by advertising a pool they have no instention of selling. I just wished I had found this site before I called Blue World Pools. They don't do business they are scam artist and thieves.
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#2 Consumer Comment

Blue World Pools Sells For Thermo Spas

AUTHOR: F - (U.S.A.)

Some information,

I have the inside information of BWP. It is entirley Atlanta based, the Carson City address is nothing more than a front. If you read your sales contract on most pool sales, if you file suit, you must file and go to court in that companies state.

Who can afford to file suit and go to Nevada to court? You did buy an above ground pool, not a far more expensive in ground right? How much money can you afford to loose? When it comes to suits, they have the right to arbitration, not a courtroom at their choice.

Last year BWP was given the south, mid Atlantic, south west territory for Thermo Spas out of Connecticut. The thing is, Thermo Spas arranges the installation and service, not BWP. When you call off their infomercials for a free dvd, in many cases that info is given to BWP and they call you fast for an appointment. You think the rep will hand you a dvd and not spend 2 hours presenting it. Chances are that sales person has no idea that is how the lead was set.

Here's the thing, BWP will inflate the reps par prices (bottom line), so high that if you do buy through them, you will pay far more than through the factory!

Since most reps are paid commissions only, with fuel prices, few stay around long.

The experienced sales reps are called road warriors and they get only a small draw and cover large areas, states even and can't survive long. The rep is not to leave your home until he gets Atlanta on your phone and hands your phone to you so the office can lowball the price and close the deal, if he can't.

The pool prices are 3 choices and in fact all are just simple steel wall pools of less than average quality, the advertised one the salesman is not to sell!

Most people will buy a pool because they do not or can not install one themselves, and that is how they inflate the prices. The idea is to get it as high as they can, so they can switch you over to what they want you to buy. If you want to know what a contractor will charge you to install a pool or spa, check and see, then go on line or to a retail store and get the pool priced first.

In general, the average steel wall pool with all the trimmings, no deck will run you $3500-$7,000 depending on the size and quality installed. Most installers charge around $750, then add the pool price.

These sales companies are just home improvement sales people that decided there was more profit in pools than siding, windows etc. Most use outside contractors and no employees, more profits and less headaches.

BWP is a father and son operation. The old Pittsburg PA concept is, to advertise a pool so cheap, you are tempted to call about and get in your house asap! Oh, in most states Bait n Switch advertising is guilty of a class one misdemeanor, $1,000 fine each, in addition up to $11,000 in fines if they keep advertising that way.

If the advertising company once notified continues their deceptive ads, then they too are liable in some cases. If they can show that advertised pool was installed, then it's hard to prove deceptive advertising. Pull out a tape recorder on your kitchen table and see if the rep continues or leaves. That sales person is trying to make a living, not the ownership and most are not aware of wrong doing, some are.
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#3 Author of original report

Glad it worked out for you

AUTHOR: S - (U.S.A.)

Well I'm sure glad it worked out for you and hope it continues to work out for you.
I hope you don't have any mechanical or parts replacement/warranty issues.
I bet you'll be posting a whole different experience.

BTW, BWP's is being investigated right and left. They are shady pure and simple.
They've changed their business name each time they've screwed over all the customers.
If you chose to do business with a shady company like that, prepare for the consequences. You were warned.

Also btw, I was interviewed by our local news station that has been investigating BWP's for their practices and their station has found out way more information than you can possibly imagine AND dropped their commercial from the station.
They sure wouldn't have done that without good cause.

We did want the 399 pool because we plan on putting an inground pool in next year so we didn't want to invest any large amount of money into a pool that we only needed for a couple months while my 6 yr old granddaughter visited for the summer.
ENJOY your new pool. Hope it works for you.
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#4 Consumer Suggestion

I Have A Blue World Pools , It is FINE

AUTHOR: Kim - (U.S.A.)

I just wanted to insert my 2 cents. I came to this website prior to our appointment. As with all things, all companies are going to have complaints, so I took it as that. We set up the appointment, knew exactly what was to be expected and RESEARCHED ionization systems ahead of time(thanks to reading this is what was used).

WE knew it was NOT chemical free, all sites state to use a shock or 1-2 gallons of bleach once per week. Also, it clearly states on the contract it is not chemical free. The upside is it cost hundreds less than a pool that does require ALL chemicals. If you dump 1 gallon of clorox in per week then you have only spent $2. I can live with that. We also went to 3 different pools dealers that have been in business in my area for years. We got prices on 24 ' and 27' pools. The lowest 27' we found of good quality was $7500 NOT including installation.

We had no intention of buying a $349 pool. Come on, if you are getting a pool for this price, then go to Walmart, they have 18' round pools for $449. If the website(BW) was visited, it clearly states set and install not included.

Anyway, we had our 3 hr appointment, and actually giggled after the salesman left because he was just way over the top. The presentation was a little much, I would have rather just got to the bottom line, but whatever. I have been in sales 20 years I know what they do, so we just let him talk. Anyway, the bottom line was good.

We ended up and around 10,000.00 for a good 27' pools, including the SAND which had been mentioned in another report, the leveling of ground, all set up plus solar and winter covers, an automatic vacuum, a good amount of chemicals and test strips plus an under the sink water purification system. So adding it up and IF you do your research ahead of time, it was a good deal compared to the other companies.

All went smooth. The pool is in, it is huge, everything works great. There is NO lien on our property, nor was there anything to sign stating this. If you do not make your payments, then I would imagine anyone would do this, however it is not done unless the buyer screws it up. It was very cut and dry, standard finance agreement etc. The only thing I can say I am not that crazy about is the steps. Other than that the pools is wonderful and excellent quality. Worth every bit.

One more thing I like to mention. The girls or guys that call to set up the appointment know nothing about Blue World Pools. The are just a call center hired to set appointments and read from a script. I know, I work for a company from home that is a virtual call center, and handle some of these calls. I knew nothing about this pools company, I just simply took the info in which to contact them. This is actually how I learned about it. I went and looked for the website, then researched and set the appt. via there.
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