- Report: #241133
Report - Rebuttal - Arbitrate
Complaint Review: Blue World Pools
Blue World Pools2533 N.Carson Street Suite 4925 Reno, Nevada United States of America
Blue World Pools REVIEW: Blue World Pools commitment to 100% customer satisfaction, receives a positive report in customer support and product quality assurance. Feel safe confident & secure when doing business with Blue World Pools. Reno Nevada
*UPDATE.. Blue World Pools demonstrate their commitment to total customer satisfaction through the Rip-off Report Corporate Advocacy Program, the program that benefits the consumer & assures them of complete satisfaction & confidence. Blue World Pools considered to be industry experts at turn-key above ground swimming pool sales, finance, installation and service.
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SPECIAL UPDATE: February 25 2014: Blue World Pools remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Blue World Pools is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Blue World Pools has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Blue World Pools has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Blue World Pools remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Rip-off Report REVIEW:
EDitor's UPDATE: Positive Rating and Recognition has been given to Blue World Pools for its Commitment to Excellence in customer service.
After an investigation by Rip-off Report, we found that Blue World Pools is actively resolving complaints and addresses contractor issues. This EDitor has reviewed the Reports regarding Blue World Pools and has found a real and dedicated effort by Blue World Pools' management team to effectively resolve past, present, and future complaints. Many of which were just misunderstandings and have now been resolved. Rip-off Report found that the number of Reports is so very small in comparison to its total number of customers. We did find some reports that may have been posted by a competitor. Some complaints came from people who did not even purchase a pool from Blue World Pools. Blue World Pools has worked with Rip-off Report to make the changes necessary to give consumers additional confidence and trust to purchase Blue World Pools' swimming pool packages. The truth is, no matter how hard any company may try, including Blue World Pools, there are bound to be a certain number of complaints. No company or individual can ever satisfy everyone, All companies will get complaints How those companies handle those complaints is what separates good businesses from the bad ones.
Rip-off Report Investigation found that Blue World Pools is fully committed to resolving all complaints quickly and doing everything possible to satisfy its customers, whatever it takes. . Blue World Pools also takes appropriate action against any of its contractors who are found to have broken Blue World Pools policies and procedures. We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into context of its size.
More importantly, Blue World Pools executives recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Blue World Pools has made many changes allowing their customers a smooth approach to a complete satisfying experience when purchasing a fun and enjoyable pool. Blue World Pools has great purchasing power because they buy in such a large volume, passing on those savings to their clients the best selection at an affordable price.. ..
Most businesses would never commit themselves like Blue World Pools has to the Rip-Off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to customer service/satisfaction in their industry.
Read more about Blue World Pools Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Blue World Pool Scam Sales revealed. Get your $299 for only $500/month! ripoff Carson City Nevada
I went through sales (SCAM) training and realized all the lies. They laugh and joke about their customers not "being the sharpest knife in the drawer", they brag about the collections office "pushes very hard to collect" that that 299.00 pool (its 229 by the end of summer) is going to cost you 500.00/month. They brag they don't use "high pressure tactics" since they don't put a gun to your head. You fill out a form at the end to "survey" the sales rep and you even claim they no high pressure tactic was used! That's because you ain't too sharp in their opinion.
They know you wouldn't let a salesman in for a 3 hour presentation, so they claim 60-90 minutes. They schedule appointments at 9:00 at nite to wear you down into buying. They have buzz words and phrases to let the office know were they are in the deal.
They will call 3 times to get 3 "drops" 2500 for show pool, another 1500 to show the pool for 2 years, another 1000 final offer. All this and all you wanted was a little 299.00 pool for the kids. GOOD LUCK! They warn of the dangers of "chlorine being a carcinogen and is poisoning your children".
They claim their pool is chlorine FREE, but then tell you to dump a gallon of bleach in to "burn off" the ionized contaminates. DUH! Clorox bleach is LIQUID CHLORINE! Typical of their double standards. The Chlorine test on you water where they stir it with their finger, then the test shows the chlorine has "been absorbed into your body".
BS - your body oils and its acidity has neutralized the chlorine, NOT ABSORBED IT. The lifetime warranty is pushed, but never defined as to what the "prorated" warranty is, other than being like the warranty on your car tires. The prorated warranty is 90 days! After that you have no legal claim. They can give you a FREE pump but charge you 300 for S/H fee. Then they void the warranty if they don't install it and charge you again.
They protect themselves from claims from the sales staff by having all claims handled in Nevada with their liberal code to protect this kind of business, plus to sue, you have to travel to NV several times while they file for repeated delays.
They DO NOT TAKE your property or file a lien. They do get very nasty and intimidating and they laugh at your stupid *#@ at the end of the day with who they got to cry and who they scammed into taking the pool. To place a lien means THEY would have to travel to your state and your court to fight the claims. They are not going to spend the money.
They are pompous, arrogant, braggadocios pimps that make 100.00 bets on who can sell a customer at the highest price OVER list. They will also bill the sales rep 300.00 for missing an appointment! They pinch 25% from the reps commission to build up funds they keep when they run you off or need to bill you.
I lost my 150.00 fee I paid for training. I could send it in for a "refund" if they claim it is in good condition. I am sure these crooks would send me the 150.00 back (after I go to NV to collect it! I guess I can sell their material on E-bay along with all my class notes on the sales pitch, buzz words and ways to scam the customer into buying what they really can't afford in the first place.
"If it sounds too good to be true, it probably is". Best words of advice I can give to any potential customer or sales rep.
I could go for days about this scam and the sales reps they rip off as much as the consumer. What E-Bay for a listing on the complete sales aid package, maybe an attorney could use it.
All rebuttals are the same cut-n-paste response. Expect nothing more. Any lawyer that wants sales info and testimony is welcome to contact me along with other reps that have been scammed.
P Bossier City, Louisiana
This report was posted on Ripoff Report on 03/28/2007 06:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Blue-World-Pools/Reno-Nevada-89706/Blue-World-Pools-REVIEW-Blue-World-Pools-commitment-to-100-customer-satisfaction-receiv-241133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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