- Report: #1082478
Report - Rebuttal - Arbitrate
Complaint Review: BlueAnt Wireless
BlueAnt Wireless, Select State/Province Australia
BlueAnt Wireless Failure to honor warranty Internet
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I bought the BlueAnt Wirless Commute Car Kit on November 29, 2012 with a one year warranty. It stopped working July 2013. I contacted company online and was told to make sure it was charged. I said the unit was charged, it is a problem with the on/off switch, but they insisted I charge it with wall charger, then in the car, then with USB through commuter. This of course made no difference since the on/off switch was broken. They finally agreed and said to fill in the online form to receive a replacement. I did so but never heard from them. I then sent an email and was told to submitt proof of purchase, which i did again, and to wait 10 -14 business days for my replacement unit. Time passed, no unit, so I emailed them again and was told it would take another 3 - 10 business days. When that passed, i was told to give them until Friday to receive my replacement. That was yesterday and no unit.
All they need to do is honor their warranty: either a refund or a new unit.
This report was posted on Ripoff Report on 09/07/2013 06:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/BlueAnt-Wireless/Select-StateProvince/BlueAnt-Wireless-Failure-to-honor-warranty-Internet-1082478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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