- Report: #1101897
Report - Rebuttal - Arbitrate
Complaint Review: BlueGreen Vacations
BlueGreen Vacations BlueGreen Resorts BlueGreenBlueGreen Getaways Deceitful, manipulative, lying company. Run away now! Pigeon Forge TN
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It would take being given what we were promised. Your company is extremely dishonest. We were told we would have nice accommodations when coming to Pigeon Forge and were also given a call about two weeks in advance to upgrade to a chalet/cabin. I tried six times to return that phone call only to get a voicemail and never to be given a return call. When we got to Pigeon Forge the motel we were given was a filthy dump. Actually, they would be an understatement. When we walked into the hotel allergies automatically started from the raunchy smell in the place. The room had filth all along the baseboards, Writing on the bathroom walls and carvings such as wazzzup and xyz name wuz here all in the room along any wood trim. It was awful and filthy.
At the tour I was given a hard time becasue my name differs from that of my husbands. I explained I'm an attorney and own a law firm and professional license and that I didn't wish to change my last name for professional reasons. It was stated that married couples share the same last name. There is no where that says any party to a marriage has to legally change his of her last name. The lady then wanted to see my marriage license. After this fiasco and then terrible excuse for a hotel room and decimate let not my dream vacation as stated in the letter sent to me I was livid. I sat through the presentation then spoke to a manager and filed a complaint. I even had him listen to them voicemail from a lady who is a representative of your company where she was extending an offer to up roux accommodations, which I had every intent of purchasing. He then promised that we would be given a call in one hour to move us to a more acceptable lodging. Now on the 24th of November I am still awaiting said phone call. We were then promised out gifts. We accepted them only to find out we received 1/3 of what we were promised. We were promised a cruiser voucher and two (2) $25 bass pro shop gift cards. We received only one. When we called back to let them now no one could help us. We were transferred to three different numbers only to be given yet another 800 number to call back during the week. Needless to say my experience with ALL of your staff and your company, with exception to the older lady who was out sales lady, was and is completely a disgrace. Your company is rotten to the core, manipulative and full of deceit. It would take giving my family our wasted time and our weekend back as well as the gifts we were lured with and promised.
This report was posted on Ripoff Report on 11/24/2013 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/BlueGreen-Vacations/Select-StateProvince/BlueGreen-Vacations-BlueGreen-Resorts-BlueGreenBlueGreen-Getaways-Deceitful-manipulative-1101897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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